 The wholesale distribution industry has never been so challenging and complex. Customers and suppliers have become more demanding. More products are becoming commoditised. Margins are shrinking. IBM®and IBM Business Partners* have expertise and on demand solutions that can help you manage in a dynamic business environment that requires precision and flexibility.
Satisfy customers
Your customers are your most valuable asset. In order to provide superior customer service, you've got to understand and respond to their ever-changing needs. We offer solutions that can help to increase customer loyalty, retention and wallet share. We can help you leverage key customer data about purchasing preferences and backgrounds-so you can match value-add services to customer needs, identify and nurture your most profitable customers, and respond to market and competitive changes on the fly.
Optimise your supply chain
It's critical to maintain good relationships with suppliers. That's why our solutions help you synchronise your systems with those of your partners and customers, so you'll be able to help quicken the buying and selling process and increase collaboration with real-time transactions and information sharing; implement fast, secure, friendly e-commerce, marketplace and trading exchange solutions; streamline procedures for your warehouse; and improve processes for transportation and logistics.
Help boost productivity and reduce costs
In every business, different departments need efficient ways to communicate. Our solutions help employees work more effectively, efficiently and proactively. They help dissolve silos, and increase collaboration between the back office, front office, warehouse, sales force, customer service and more. In addition, they help to reduce costs by fostering a more responsive human resources department; support the technical needs of remote workers; and keep employee training up to speed as the market and the company evolve.
Enhance security
Your wholesale distribution operation is only as dependable as your systems. Imagine having the ability to secure all points along your supply chain. Our security solutions can help you maintain business as usual - even if your core systems experience disruptions. And you'll be able to address changing regulatory requirements and industry mandates quickly and on the fly. |
