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Job opportunities

With one of the largest Customer Relationship Management (CRM) practices in the world—over 4,400 professionals in GBS and more than 10,000 across all of IBM—our consultants truly make an impact, helping clients to integrate their sales, marketing and customer service functions, and improve sales performance across all channels. We partner with companies to improve customer loyalty and satisfaction, while reducing the costs associated with marketing, sales and service. We work with some of the world’s leading CRM software vendors including Oracle/Siebel/PeopleSoft, Chordiant and SAP.

Services and career opportunities

We provide services and offer exceptional career opportunities in the following areas:

Message from our CRM Leader

Peter Sullivan

"Our CRM practitioners are constantly provided many opportunities to learn new skills and techniques. From Call Centre Transformation to leveraging Customer Information in new ways, ensures that our practitioners are exposed to the very latest business and technical challenges facing our clients today. Within CRM, we have focussed heavily on developing a strong community of interest, ensuring great teaming and co-operation across the various regions."
- Peter Sullivan, CRM Leader, IBM Global Business Services