Global Process Services - Global Delivery (GPS GD)

Towers you can join

• F&A

  F&A Tower is one of the four service delivery organizations in IBM Global Process Services.
  
  We have specialists providing Finance and Accounting services to extended external clients across Asia Pacific including Mainland China, Hong Kong, Taiwan, Japan, Korea.
  
  In handling the following F&A processes, we are driving quality improvement, cost efficiency consistently in meet/exceed both internal and external goals.

  • Accounts Payable
  • Accounts Receivable
  • Travel and Expense
  • General Expense
  • Billing/Invoicing
  • General Ledger
  • Planning and Analysis
  • Other

  Diverse opportunities are available in solidify and broaden your F&A expertises which will eventually enable you to link your career path with our goals in the fast growing organization.

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• CRM

  IBM Customer Relationship Management (CRM) offers proven approaches, fresh perspectives and innovative thinking, delivered worldwide through technology, tools and people to improve the effectiveness and efficiency of our customer’s marketing, sales and service functions.
  
  IBM provides CRM services from 35 delivery centres spread across the globe in more than 35 languages, across vertical Industries – Telecom, Banking & Financials, Media & Utilities, Retail, Travel & Leisure, Healthcare & Insurance, Industrial & Technology, and Public Sector etc.
  
  Customer Relationship Management (CRM) services span:

  • Marketing - Services for Lead Management, Customer Segmentation, Customer Profitability, Market Segmentation, Product Profitability, Channel Performance, Prospect Analysis, Market Analysis, Business Unit Analysis.
  • Sales - Services for Lead Generation, Customer Inquiry, Promotions, Multi-channel Sales, Product Inquiry & Demo, Campaign Management, List Generation, Up-sell / Cross-sell, Negotiate & Close, Web & IVR Transaction Assistance, Tele coverage for establishing b2b relationships for sales leads etc.
  • Service – B2B & B2C services like Product Management, Service Request, Service Scheduling, Warranty Service, Technical Support, Problem Detection / Resolution, Web & IVR Transaction Assistance.

  IBM's CRM suite covers the entire customer lifecycle namely – Selection, acquisition, retention and extension, executed consistently in line with Client's requirement across the following four primary channels

  • Telephony Inclusive of voice and IVR Self Service
  • E-mail
  • Chat
  • Knowledge Management for Web-based self service

  IBM CRM provides multiple opportunities to develop and apply expertise in below mentioned competencies,

  • Contact Centre BPO business (Service Delivery Skills, business process design, etc.)
  • Program and Project Management Expertise (Contract Management, Governance Model, Financial Management, Risk Mitigation etc.)
  • Organizational Expertise (Quality, Compliance, Change management, etc.)
  • Industry Level Expertise(Communication, Healthcare, utilities, financial services etc)
  • CRM Multi Product & Technical Expertise (Microsoft, Avaya, CISCO, Nortel, IEX, application integration, Data repository design and implementation, etc.)

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• HR

  HR Tower constitutes one of the four service delivery functions in IBM Global Process Services.
  
  We're providing consistent and cost effective Human Resources services to internal and external clients in Mainland China, Hong Kong, Taiwan, Korea and Japan, including but not limited to

  • Payroll
  • Compensation and Benefits
  • Recruitment and Source Select
  • Relocation
  • Learning Administration
  • Employee Data Management
  • Travel & Expenses
  • Contact Center
  • HR System Authorization Management

  Diverse opportunities are in place for you to utilize, solidify and broaden your HR expertise in our booming business tower, and the best support will be offered to realize your career development goals in the entire organization.

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• SCM

  IBM Global Process Services for Supply Chain Management helps clients reduce the costs associated with corporate financial processes across the business process continuum by creating scalable, sustainable environments that can grow incrementally to meet their needs. We provide SCM and Procurement services to a extended external clients across Asia Pacific including Mainland China, Hong Kong, Taiwan, Japan, Korea, Singapore, Malaysia, Philippines, Vietnam, etc. The process area we are covering includes but not limited to: Tactical Buying, Operational Buying, Customer Assistant Center and Account Payable.
  
  Diverse opportunities are available in solidify and broaden your SCM or Procurement expertises which will eventually enable you to link your career path with our goals in the fast growing organization.

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