IBM Shared Centres
IBM has eleven regional centres located here to support the IBM corporation globally. Six of these centres are Operational Headquarters (OHQs), a status awarded by the Malaysian Industrial Development Authority (MIDA) to companies serving their offices regionally and globally. Located in Plaza IBM, our headquarters in Bandar Utama, these centres are:

• IBM Asia Pacific Accounting centre
  Provides accounting services for IBM in Asia Pacific, such as costs and revenues, Inventory/PIMS, DSW Software Accounting, monthly financial closing and reporting, expense accounting, APSC, WTAC, IGF accounting, services accounting, business control, SOX, statutory accounts and country accounting operations.
• IBM Asia Pacific Competency centre
  Provides end-to-end administrative services, such as customer records, loading of customer orders, contract preparation, scheduling (negotiating with various plants in the world for supply to meet customer requirements), inventory management, billing, accounts receivable collection, systems controls and testing.
• Asia Pacific IBM Global Financing centre of Excellence
  Manages most of the administrative and back-office tasks for the whole of the Asia Pacific region, such as contract creation, lease inception and booking of contracts into a lease portfolio system. Supports contract management, fulfillment, pricing, financial planning and internal controls.
• Asia Pacific Finance Regional Support centre
  Provides centralised financial management information and planning support to IBM's country leaders and management teams across the Asia Pacific region. Other areas of support include administration, forecasting, budgeting and financial analysis.
• IBM World Wide Competency centre
  Delivers efficient, global common processes, tools, and applications with standardization, simplification, and automation, in order to accelerate IBM's positioning as a global integrated company.
• ASEAN Regional Technical Sales Support centre
  Provides pre-sales technical support and technical enablement to ASEAN, Asia Pacific and other parts of the world which cover IBM hardware and software offerings.

We also have an MSC-status company - our regional call centre in Cyberjaya:

• IBM Regional Contact centre
  Provides integrated technology support services, pre-sales technical support and strategic outsourcing help-desk for the ASEAN region. Offers technical assistance in English, Mandarin, Cantonese, Japanese, Bahasa Malaysia, Bahasa Indonesia and Thai.

Other centres which are equally important in supporting IBM's businesses and successes include:

• IBM Innovation centre
  Located at Plaza IBM to help our ASEAN business partners build innovative, openstandards-based technology solutions, providing them with the necessary tools and hands-on support. Offers consulting expertise for technical issues on hardware and software, at every stage of the development and testing lifecycle. Provides access to ready-to-run test environments in secure porting labs and assistance from IBM technical consultants, so that our partners can concentrate on perfecting their solutions and reach the market faster. It also offers hands on workshops and technical seminars to help developers advance their technical skills on key IBM technologies.
• ASEAN Regional Support centre for Integrated Technology Services
  Provides post sales technical support and services and also remote technical support for all IBM hardware and software. Located in Cyberjaya.
• IBM Software Development Lab
  Helps accelerate the creation of products under this software group for communications service providers. It builds on IBM's deep R&D commitment to designing and developing first-of-a-kind solutions that respond to customers' computing challenges.
• ASEAN Deal Hub Transaction centre of Excellence
  Located in Plaza IBM, it facilitates simple cross and multi-brand deals, and provides a clear focal point for issue resolution relating to such deals in ASEAN. A one-stop resource which helps sellers identify simple deals and process the pricing using new criteria that applies only to such deals.

Flexibility Options

Mobile employees are Customer-Facing Employees (ie sales, services etc) who are constantly on the move and spends a majority of time away from the office. With tools provided to enhance effectiveness the employee works at any location, be it a customer office, airport, hotel, home, or at an IBM facility. A mobile employee typically does not have a dedicated workspace at an IBM premise.

Individualised Work Schedule allows employees to begin their workday before or after their location's normal start time, and then adjust their standard work day accordingly. It provides employees with flexibility in their daily work schedules and helps them to manage their business activities and attend to personal or family responsibilities.

The Part-time Program offers regular employment with a less than full-time schedule. It is attractive to employees who want to work a reduced schedule to better manage work/life demands. Salary and benefits are based on the reduced work schedule. These opportunities are based on business need.

The Work-Life Leave Program provides employees with unpaid time away from work for a variety of personal needs in order to balance work and life demands. This program will allow you (based on business needs) to schedule a work week that can range between 16 and 32 hours per week.

Leave of Absence provides employees with time off from work, without salary, for an established period in order to manage a personal situation, ie. care of a child or elderly family member or for education or community service activities.