What we do
By adding Services to Hardware and Software, Global Technology Services (GTS) provides consulting and technology services. Within GTS we have three distinct business lines: Strategic Outsourcing; Integrated Technology Services; and Maintenance and Technical Support.
Strategic outsourcing
Through the management of our clients' IT environment, we improve, enhance and transform their business, creating significant cost and performance efficiencies.
From data centre to desktop, network to help desk, our 3,800 strong team delivers solutions for today that prepare businesses for tomorrow, helping our clients become more responsive, resilient, variable and focused. Through the management of their IT environment, clients want us to:
Improve their business
- Combining deep technical expertise and proven toolsets, we help customers better manage their current IT systems, improving productivity, lowering costs and providing guaranteed performance levels.
Enhance their business
- By tapping into our vast intellectual capital, proven methodologies and market-leading technologies, we take customers' IT systems and processes to the next level of efficiency, flexibility and return on investment.
Transform their business
- Through a dynamic approach to IT, standardising infrastructure, and tightly integrating IT and business processes, we transform the way organisations operate. They become responsive, customer-oriented and rapidly adaptable to change. We call this business on demand.
Integrated technology services
A market leader in IT Services, GTS offers a comprehensive set of global infrastructure and systems management services that range from assessment, strategy and design to implementation and operational services. GTS helps companies optimise IT investments, improve performance, achieve availability objectives and avoid problems that can cost time and money.
Infrastructure Access Services - We assist our customers with a range of IT infrastructure solutions that include planning, design, procurement, installation, relocation and migration services for the IBM eServer range, networking vendors and software such as MQ Series, WebSphere, DB2, Tivoli and Linux. We also help to reduce the complexity in our customers IT infrastructure by using specialist skills, experience and methods.
Infrastructure Management Services -IMS focuses on helping clients improve business continuity and resiliency through security-rich data storage and server management. Service product lines include: Business Continuity & Resiliency Services, Security & Privacy Services, Site & Facilities Services, Server Services, and Storage & Data Services.
Maintenance and technical support
Maintenance & Technical Support is unique in that it has just one, large and highly successful service product line - Maintenance and Technical Support Services.