Service Delivery and Process Automation
The ability to quickly deliver a new service, knowing before hand what impact this new service will have on the infrastructure while managing operational costs, is undoubtedly a priority for many organizations. The key is to define a service management strategy that effectively addresses risk, cost, revenue, quality, and compliance requirements. This track focuses on how you can leverage a combination of operations management products, processes, and best practices to more effectively deliver on new business goals. It will provide insight into the benefits and value of implementing Asset Management, License Management, Change and Configuration Management, Financial Management, Service Request Management, and the best practices for aligning these operations with business goals. Key focus will be on integration between all of these functions so that the tools will provide common visualisation and navigation, providing integrated workflows and reporting across the products, including security, storage, availability, performance management, and automation. Some products within this track include IBM Tivoli Asset Management for IT, IBM Tivoli Licence Compliance Manager for z/OS, IBM Tivoli Licence Compliance Manager, IBM Tivoli Change and Configuration Management Database (CCMDB), IBM Tivoli Application Dependency Discovery Manager, IBM Tivoli Provisioning Manager, the IBM Tivoli process managers, IBM Tivoli Service Desk, and IBM Tivoli Unified Process, and IBM Tivoli Usage and Accounting Manager.