Who should attend

• IT professionals-IT managers and directors, System and network administrators, systems analysts and architects, and systems engineers-interested in learning how to manage their infrastructure, operations and IT processes, to more effectively deliver services aligned to their business goals.
• Maintenance engineers, asset managers and plant operations professionals-plant, manufacturing and operations managers and directors-interested in optimising the performance and increasing the ROI of systems they already have in place, reducing manufacturing cycle times while improving quality, and successfully managing assets and aligning them with their overall business strategy.
• Wireless, wireline, and cable Communications Service Providers-network operations managers and executives, enterprise sales executives, customer care and COOs-looking for the most effective solutions to monitor and manage critical services in order to accelerate time to market for new services, improve network efficiency, reduce operating costs, and increase customer satisfaction.
• IBM business partners seeking ways to increase competitive advantage by learning about the latest Tivoli technology and solutions.
• Anyone interested in learning more about how IBM?™s Enterprise Asset and Service Management solutions can help unlock innovation, create competitive advantage and accelerate business growth.