IBM ITSM & Security Conference
July 19, 2006 (Wednesday)
In today's dynamic business environment, how do you deal with the increasing concern for regulatory compliance? Do you have a complete strategy to secure your system against intrusion? During application or networking equipment downtime, do you find it difficult to identify the root cause for fast recovery? And how do you maintain business continuity by minimising process disruption? Now, IBM brings you an all-round remedy - IT Service Management (ITSM) to help prevent and relieve your distress.
IBM's ITSM services, together with our security and business resilience solutions, take a proactive approach to quickly diagnose, identify, prioritise, and resolve problems in your IT systems. The solutions also help to safeguard your company's assets from security threats. By streamlining compliance management, you can efficiently address the growing concerns for regulatory requirements.
IBM and industry partners invite you to the "IBM ITSM & Security Conference" on July 19, 2006 at the JW Marriott Hotel, where you will learn how you can benefit from IT Service Management, security and business resilience services: IBM's super prescription to prevent and ease your pain and burden in managing your enterprise IT infrastructure.
Agenda
Time |
Topic |
| 09:00 - 09:30 |
Registration & Reception |
| 09:30 - 09:40 |
Welcome Speech
Jeff Chang, Executive, Software Group, IBM China/Hong Kong Limited |
| 09:40 - 10:10 |
The Values of IT Service Management
The IT environment has become more complex. There is a significant increase in the interdependency between systems, especially in the Web-based world. Problems are no longer easy to solve in isolation and maintain high system availability. In this session, speaker HP Suen will discuss the value of IT Service Management in managing IT infrastructure and delivering IT services.
HP Suen, Chairman, itSMF Hong Kong Chapter
|
| 10:10 - 10:50 |
ITSM Overview
ITSM Scenario 1: Maintaining Application Services Level
Infrastructure complexity often inhibits the delivery of IT Services: Response time is unpredictable & service levels cannot be met; Isolating performance problems is not easy & determining the root cause of problem is getting more & more difficult. Speakers Zarina Stanford and Mike Kiser will share with you how to detect, isolate, diagnose & resolve infrastructure problems in an automated & prioritised fashion.
Zarina Stanford, Director of Brand Marketing, Tivoli & Autonomic Computing, Software Group, IBM US
Mike Kiser, Tivoli Security Architecture and Analysis, Software Group, IBM US |
| 10:50 - 11:10 |
Coffee Break and Exhibition Viewing |
11:10 - 12:45
|
ITSM Scenario 2: Dynamically Managing IT Changes
Business service disruptions are often related to IT changes. In this session, our speakers Zarina Stanford and Mike Kiser will show you the best practices in IT change management where you could analyse & assess the potential impact more accurately as well as optimise the change process implementation.
ITSM Scenario 3: Ensuring Quality Production Application Rollouts
Software & application releases are so cumbersome. There are so many tasks, and it's difficult to coordinate, control, monitor and audit what is being done. Our speakers will discuss how a proper release management process could help to ensure a quality rollouts of production applications which in turn reduces the costs for managing & maintaining the IT infrastructure & applications.
ITSM Scenario 4: Addressing Compliance Requirements
Efficiently managing compliance with internal controls and government and industry imposed regulations is a common challenge to companies of all sizes. In this session, our speakers will talk about the importance & benefits of an automated, flexible & effective approach to address the growing needs of various compliance requirements
Zarina Stanford, Director of Brand Marketing, Tivoli & Autonomic Computing, Software Group, IBM US
Mike Kiser, Tivoli Security Architecture and Analysis, Software Group, IBM US
Enabling ITSM Offerings
You have decided to implement IT Service Management. So, where do you start and where can IBM help? Speaker Shirley Wan will share and discuss the types of services that are available to help our customers more rapidly implement IT Service Management in their environments based on their needs and priorities.
Shirley Wan, Service Product Line Manager, IBM Global Technology Services, IBM China/Hong Kong Limited
|
| 12:45 - 14:00 |
Lunch and Exhibition Viewing |
| 14:00 - 14:30 |
Keynote 1:
Security in a Global World - Identity Management Trends
In this session, speaker Michel Bobillier will review the latest market trends in the area of security, the issues organizations face and propose a structured approach to address these challenges. He will focus particularly on an area of growing importance: identity management.
Michel Bobillier, Global Offering Executive, IBM Security and Privacy Services, IBM Global Services
|
| 14:30 - 15:00 |
Keynote 2:
Latest Development in the ISO 27000 Series of Information Security Management Standards
Recently the international standards community has moved towards a single series of information security management standards, commonly known is the ISO 27000 series. This series includes the popular ISO 17799 and BS7799 Part 2 standards. Speaker Dale Johnstone will share with you an overview of how these standards are being integrated into a single family of standards and what additional standards are currently being developed as part of this ISO 27000 series.
Dale Johnstone, Chairman, ISMS International User Group, Hong Kong & Macau Chapter |
| 15:00 - 15:15 |
Coffee Break and Exhibition Viewing |
| |
Security Management Track |
Business Resilience Track |
| 15:15 - 15:45 |
Your Weapon for the New Era of Online Threat - Two-factor Authentication
Two-factor Authentication is playing an increasingly important role in cyber security. In this session, speaker Eric Chow will discuss why authentication “once” is not enough and how Two-factor Authentication enables your company to provide your office workers and clients with convenient, flexible and secure access to share network resources.
Eric Chow, Sales Manager, DynamiCode Company Limited |
Business Continuity and Availability Choices
Availability means uptime. However, the value of uptime and the optimum level of availability vary among and within organisations. To optimise business outcomes, customers need to know how to make the right availability choices.
Desmond Lam, Manager, Solutions Support, Asia Pacific, Lakeview Technology Inc.
|
| 15:45 - 16:15 |
Centralised Security Operations & Management at your Fingertips
Vulnerability management is a process that can be implemented to make IT environments more secure and to improve an organisation's regulatory compliance posture. The monitoring step of it can be automated by regular execution of deployed vulnerability assessment and security configuration management technologies and through the use of Centralised Security Operations and Management technology.
Derek Fu, Netcool Technical Manager, Software Group, IBM China/Hong Kong Limited |
Principles and Practices of Business Resilience
"Business Resilience" ensures an organisation's need to survive and continue her critical business in case of disaster. In this session, speaker SC Leung will share his view and experience in how to make principles of business resilience a practical reality.
SC Leung, Senior Consultant, Hong Kong Productivity Council |
| 16:15 - 16:45 |
Block, Patch, or Manage?
Is patching always the ultimate solution to vulnerabilities? How are point products solution for security not being effectively managed? Speaker Anthony Wai will share with you the proactive approach of managing your company's risk and maximising the return on investment from your IT security solutions.
Anthony Wai, System Engineer Team Leader, Greater China, McAfee (Hong Kong) Limited |
Protecting Your Business with IT Disaster Recovery Solutions
Companies are increasingly aware of the complexities of their organisations and what it means to keep business functions running. In this session, speaker Thomas Lo will walk you through how to select a cost-effective backup and disaster recovery solution that can help to manage risk and rapidly adapt and respond to internal or external dynamic changes.
Thomas Lo, Service Product Line Manager, IBM Global Technology Services, IBM China/Hong Kong Limited |
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