It's time to change IT
Release the power of IBM Service Management.
In today's unstable and ever-changing business environment, we need a business-driven IT infrastructure more than ever. How can we deliver quality and cost-effective IT services that are aligned with business goals?
Join the IBM IT Service Management Conference 2008, with the help of IBM experts, you'll discover how to achieve greater Visibility, Control and Automation to deliver business results faster and tackle the rising costs.
| Time | Topic | |
|---|---|---|
| 09:00-09:30 | Registration and Demo Booths Showcase | |
| 09:30-09:40 | Welcome Remarks & ITSM Overview Ricky Chung, Brand Manager, Tivoli Software, IBM HK |
|
| 09:40-10:20 | Keynote 1 - Consolidated Operations Management Integrate or Consolidate? Real-world Strategies for Next-Generation Operations Management Mitch Young, Director, Tivoli Software, IBM AP |
|
| 10:20-11:00 | Keynote 2 - Enterprise Asset Management Extend Asset Life and Maximize ROI/ROA Jeff Kurkowski, Asset Management Solutions Executive, Global Business Services, IBM WW |
|
| 11:00-11:20 | Coffee Break and Demo Booths Showcase | |
| 11:20-12:00 | Keynote 3 - New Enterprise Data Center Rethinking IT infrastructure to drive business success Albert Li, Director, IT Strategy and Architecture Consulting Practice, Global Technology Services, IBM GCG (File is for presentation only, and cannot be shared) |
|
| 12:00- 12:40 | Keynote 4 - Building Continuity Into Your Business The key to protecting your IT operations and business at all times John Y.K. Mo, Senior Managing Consultant, Business Continuity and Resiliency Services, Global Technology Services, IBM AP (File is for presentation only, and cannot be shared) |
|
| 12:40-12:45 | Lucky Draw | |
| 12:45-13:45 | Lunch & Demo Booths Showcase | |
| Service Management Track | Security & Business Resilience Track | |
| 13:45-14:20 | Getting Started with ITSM Adoption Approach and Leading Practice Sharing Y K Chiu, Service Product Line Manager, Global Technology Services, IBM HK (File is for presentation only, and cannot be shared) |
Managed Security Services Safeguarding your critical data 24/7 Paddy Chan, Advisory IT Specialist, Global Technology Services, IBM HK (File is for presentation only, and cannot be shared) |
| 14:20-14:55 | Enterprise Asset Management (EAM) Extending the value of EAM with Maximo Mobile & Spatial Asset Management Jeff Kurkowski, Asset Management Solutions Executive, Global Business Services, IBM WW |
Security Management Improving security, compliance and productivity through Enterprise Single Sign-On (ESSO) Millie Mak, Senior IT Specialist, Tivoli Software, IBM HK |
| 14:55-15:15 | Coffee Break and Demo Booths Showcase | |
| 15:15-15:50 | Service Desk, Change and Release Management Building a Foundation for Effective Service Delivery and Process Automation Bruce Yan, Service Management Solution Architect, ITIL Manager & COBIT Certified, IBM China |
Service Assurance Consolidated Operations Increase operation efficiencies and cost effectiveness of your complex network infrastructure Mark Simpson, Director, Tivoli Network Availability Management Development, IBM US |
| 15:50-16:25 | IT Service Excellence Sharing IBM HK’s Journey to ISO 20000 Henry Sun, Enterprise Service Manager, Global Technology Services, IBM GCG (File is for presentation only, and cannot be shared) |
Storage Management Recovery Management Advancements for Company in all sizes Richard Vining, Product Marketing, Tivoli Storage Manager, IBM US |
| 16:25-16:30 | Lucky Draw | |