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Providing superlative online customer service is key in the competitive arena of todays business. Many organisations have been putting a lot of effort in designing effective web sites (making it accessible, readable and usable). However, customers are looking for more interactive personalised content on the web, and by providing this you can further enhance your customer relationship.
IBM offers world class Web Content Management Solution which has administrative tool usability, enhanced personalisation capabilities, globalisation functionality, and also the ability to incorporate Web 2.0 to support blogs, wikis, and RSS.
You are cordially invited to join the IBM Web Content Management Seminar on November 6, 2007. We will use real world, day-in-the-Life examples from both large and small companies that you recognise, to show you how to select and take best advantage of Web Content Management Solution.
Agenda
| Time |
Topic |
| 2:15 p.m. – 2:30 p.m. |
Registration |
| 2:30 p.m. – 3:30 p.m. |
The Next Generation of Web Content Management solution
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| 3:30 p.m. – 3:45 p.m. |
Coffee Break |
| 3:45 p.m. – 4:30 p.m. |
Manage for Results with Performance Dashboards
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