IBM Maintenance and Technical Support Services Questionnaire

Salutation:*(e.g., Mr., Mrs.) Select one Mr. Mrs. Prof. Miss Dr.

First name:*

Last name:*

Job title:*

Company Name:*

E-mail:*

Phone Number:*

1. How many vendors you need to manage for your IT department (including HW & SW)?
Selection:

1
2
3
More than 3

2. Do you have other non-IBM servers and computer equipment?
(Can choose more then one)

HP Unix
SUN Unix
Wintel server
Cisco
Juniper
Other networking
Site equipment (e.g. UPS, CRAC, FM200, etc.)

3. Could you rank the most important problems you had to maintain your IT shop?

*Select ranking 1-4

Service vendor maintenance cost Select one 1 2 3 4

Service level inconsistence Select one 1 2 3 4

Service vendor management Select one 1 2 3 4

IT operation efficiency Select one 1 2 3 4

4. Do you have plan for moving office/data center in the coming 12 months?

Yes
No