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ITIL V2 vs V3

Benchmarking and Standards Setting the right standards for service management, Hear from the expert now.BE EMPOWERED in the new economic times

Good service management and governance is vital for business viability. And having both speaks volumes in today's business climate where regulators and investors continue to scrutinize company practices.

Learn the reasons why benchmarking with industry standards helps achieve better service management from Ivor Macfarlane, a well-known force behind the genesis and development of ITIL and IT Service Management. Watch the following two Webinars under the Meet the Expert series, and understand how your organization can benefit from industry guidance set out in ITIL, ISO/IEC 20000 and ISACA's COBIT.

Episode 4: IT governance

Governance is management of management

 

Episode 5: ISO/IEC 20000

International standard in service management ISO/IEC 20000 now called ISO/IEC 20000

 



Your next 2 steps:

Step 1: Win a chance for a free book
All you have to do is to watch the video, and you earn a fabulous chance to win a free copy of the "ITIL V3 Foundation Handbook". Written by members of itSMF UK, the book is a quick management-level reference tool for those interested in ITIL V3 which offers basic information around each process and function in the lifecycle. Don't miss out on this exclusive chance!

Step 2: Contact us
Why wait? Learn how IBM Service Management can help your business today. Contact your IBM representative or call us at (852) 2825-7878 to understand how IBM Service Management align and integrate your IT and business objectives for optimal impact.

Missed an episode?
Catch up with the rest of the Webinars and gain from the gems of hidden wisdom from this exclusive interview with Ivor Macfarlane. To watch past episodes, click here.

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