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Service excellence

Benchmarking and Standards Setting the right standards for service management, Hear from the expert now.BE EMPOWERED in the new economic times

We believe in servicing your business needs on three main fronts. With "People, Process and Technology", we've got you covered.

At IBM, our People are your asset. Our strong service delivery team includes system to network specialists, security to ITIL consultants, accredited Project Management Professionals and others who can deliver the quality services you need for your business and IT. Our global presence and resources allow us to leverage a vast knowledge-base and provide services when and where you need them.

Equally vital is the Process we use. By adhering to our stringent services delivery framework, integrating our global experience, adopting and complying with global standards like ISO20000, ITIL and ISO9001, we ensure that all projects are delivered with the highest level of service standard and on schedule.

You can also rely on IBM's proven Technology and end-to-end IT solutions across various Service Product Lines (SPLs) that address the breadth of your IT needs and align with your business goals. From project-based to on-going maintenance and support, managed services, and strategic outsourcing - we give your business the competitive edge.

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