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IBM Service management

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IBM Service Management

IBM Service Management encompasses the management processes, tactics, and best practices needed to deliver business services. It is about developing, deploying, and managing services that help reduce IT and operations costs through automated processes and more effectively manage compliance.

IBM Service Management lets you pull critical components, such as people, processes, information, and technology, together with an array of tightly integrated solutions that can be viewed as three interconnected layers:

These solutions are based on IBM and industry best practices, such as the IT infrastructure Library (ITIL), Control Objectives for Information and related technology (COBIT), and enhanced Telecom Operations Map (eTOM), helping users to ensure that IT and operational processes are consistently designed, automated, and executed and are auditable for compliance adherence.

IT Service Management is the optimal intersection of people, processes, information, and technology

Your reliable and scalable partner in Service Management

IBM provides Service Management strategy, assessment, planning, design and implementation services that can help organizations take a collaborative, standards-based business-driven planning approach, improving their ability to manage the digital platform.


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