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Client satisfaction

Making doing business with IBM easy

In response to our client satisfaction survey and general client feedback, IBM has become more:

Responsive

IBM employees have communication guidelines which include the time taken to respond to faxes and emails, in order to be responsive to our clients' needs.

Available

You can speak to a real person at IBM 24 hours a day, 7 days a week through our switchboard. We also have operators available online at http://www.ibm.com/au through our 'Text Chat' or 'Call Me' options during our business hours.

Accessible

You now have a single internet entry point to access all IBM internet hardware and software support. This makes it easy to: