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Client satisfaction

Making doing business with IBM easy

In response to our client satisfaction survey and general client feedback, IBM has become more:


IBM employees have communication guidelines which include the time taken to respond to faxes and emails, in order to be responsive to our clients' needs.


You can speak to a real person at IBM 24 hours a day, 7 days a week through our switchboard. We also have operators available online at through our 'Text Chat' or 'Call Me' options during our business hours.


You now have a single internet entry point to access all IBM internet hardware and software support. This makes it easy to: