As part of the client satisfaction management system in Australia and New Zealand, the senior executives review progress against our client satisfaction objectives and improvement projects on a quarterly basis. Chaired by IBM Australia/New Zealand CEO, Glen Boreham, the review includes senior executives from across the business.
Client feedback is used to identify issues and drive solutions. The charter of the meeting is to improve client satisfaction through key projects, which are championed by its members. In this way, IBM keeps client satisfaction at the top of our executive agenda, and ensures its continual improvement is driven from the top down.