IBM's Clients are our driving force. At IBM our values guide each and every interaction we have with you – our client. To help you understand what our values mean to your success, we have developed the IBM Australia Client Charter.
In Australia, we constantly monitor client satisfaction levels and have developed processes to help us respond quickly and effectively to client concerns.
- Internal review with the extended Leadership Team.
- A Set/Met process where we SET and ensure client expectations are MET
- A fast complaints handling process
- Regular independent client satisfaction surveys
- A company-wide priority to make doing business with IBM easy
- A company-wide Client Charter which outlines how our values deliver for our clients