In response to our client satisfaction survey and general client feedback, IBM has become more:
Responsive
IBM employees have communication guidelines which include the time taken to respond to faxes and emails, in order to be responsive to our client’s needs.
Accessible
You now have a single internet entry point to access all IBM internet hardware and software support. This makes it easy to:
- Submit a problem electronically
- Research technical issues
- View the eService Agent that monitors events on your system.