IBM's Clients are our driving force.
In New Zealand, we constantly monitor client satisfaction levels and have developed processes to help us respond quickly and effectively to client concerns.
These include:
- A Set/Met process where we SET and ensure client expectations are MET
- A fast complaints handling process
- Regular independent client satisfaction surveys
- A company-wide priority to make doing business with IBM easy
Anna Bailey is our Client Satisfaction Executive who proactively works with the business to provide client feedback,
as well as address any pervasive issues. Anna has been with IBM over 9 years and is passionate about ensuring we focus on satisfying our clients.
Provide feedback on your experiences to Anna and her team.