Business units

Global Business Services brings to the forefront the concept of global delivery right here in India and brings to clients the best of two worlds; India & IBM; by offering quality services.

Global Business Services helps integrate the strategy, business process, industry knowledge and technology, integration and outsourcing skills to bring a new level of services to the business community. It deliver innovative business consulting, process design, systems integration, application management and design. Our core competencies include deep business process and industry expertise, advanced analytics and research capabilities, comprehensive IT infrastructure knowledge, and the proven ability to implement enterprise solutions that deliver bottom-line business value.

IBM Global Delivery Center is a key element of IBM's globally integrated capability. Global Delivery Center enables IBM's core On-Demand strategy by providing end-to-end IT Infrastructure Management Services remotely, leveraging global processes and tools combined with world-class infrastructure, and highly skilled IT professionals.

Global Delivery Center offers the following key services to the clients worldwide (24X7X365):

• Command Center Services
• Data Center Services
• End User
• Service Management
• IT Security
• Network Services

Global Technology Services is a services Division within IBM that helps clients integrate information technology with business value - from the business transformation and industry expertise of IBM Global Business Services to hosting, infrastructure, technology design and training services. IBM services business delivers integrated, flexible and resilient processes across companies through business partners, enabling clients to save money and transform their businesses to be more competitive. The focus of Global Technology Services today is to offer a standardized, market-driven portfolio. Its portfolio includes 10 service product lines organized into three service product groups.

It also includes five services solution lines, with an initial focus on infrastructure solutions. The remaining four include mid-market solutions, strategic outsourcing/managed services, industry solutions, and emerging business opportunities.

In India, based on client needs, the three key focus areas include:

• Risk Mitigation
• Services Management
• Enabling Growth

IBM Global Financing provides flexible and attractive financing and leasing options to free up the capital necessary to fund other IT investments. It helps customers through greater access to the hardware, software, solutions and services essential to compete in the global marketplace. IBM Global Financing conducts businesses in more than 40 countries and focuses on leasing and lending, remarketing and refurbishing, asset management and international financing with a full range of flexible offerings.

Researchers come to IBM to make an impact - on the industry and on the world. As the largest IT research organization, IBM Research enables IBM to produce more breakthroughs than any company in the industry, averaging 9.3 patents per day. IBM India Research Laboratory has been driven by one mission: To advance state-of-the-art breakthroughs in IT through research in software and services, and to provide leadership by delivering innovations to IBM's clients globally. Co-located in New Delhi and Bangalore, the IBM India Research Laboratory is into a wide array of research areas - a perfect blend of pure and applied research. Blue Gene, Speech Recognition Technologies or Services Innovations - IBM India Research Laboratory has evolved over the years. One thing has remained constant though: continual innovation sprouts from the Lab's fertile ground of inquiry. This is often driven by its rich talent and the cross-pollination of ideas from a wide array of scientific disciplines and understanding of end-users of technology as true collaborators amongst others. India Research Laboratory focuses on areas critical to expanding the country's technology infrastructure.

Some of the significant services offered by India IBM Research Lab include:

• Information & Knowledge Management
• Interaction & Collaboration Technologies
• Systems Management
• Distributed & High Performance Computing
• Software Engineering
• Telecommunications Research

India Software Lab is one of the six largest Software Group development labs worldwide, that develops products across IBM Software Group brands: WebSphere, Lotus, Rational, Tivoli and Information Management. The Lab is also actively engaged in the development of system software -- AIX, Linux and z/OS. The Lab customer-facing teams - Lab Services and Lab Industry Solutions help enable customers in the region through pre-sales and post-sales activities. It has specialized teams - Business Partner Technical Enablement (BPTE), High Performance On Demand Solutions (HiPODS) and Global Telecom Solution Center to cater to the growing customer market in the region. Along with these initiatives to sensitize the product teams and map their development skills to the pressing market needs, Lab also advocates senior technical consultants for customer engagements, thus ensuring customer success and growth.

IBM Sales & Distribution develops, integrates, sells and distributes IBM's unparalleled array of products and services. IBM offers its products through its global organizations. Consistent with IBM's focus on business values, the company's global team of account representatives combines a deep understanding of each client's organizational and industry-specific needs with comprehensive knowledge of the products, technologies and services offered by IBM and its network of business partners.

IBM Software Group is the largest provider of middleware and the second-largest software business in the world. Offering open, scalable, secure, industry focused - software products and solutions, IBM helps clients innovate and become more flexible, while making the most of current resources and controlling costs. The IBM Software portfolio includes Information Management, Tivoli, Rational and WebSphere products.