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Network Operations Center – Inside (NOC Inside) is an integrated platform for comprehensive IT Infrastructure Management and provides a single view console across IT Monitoring, IT Service Desk, IT Asset Management and IP Traffic Analysis. NoCi is deployed on the customer’s servers in their IT environment. NoCi is available on a subscription model and provides flexibility by leveraging the operation expense model.

Overview

• NOC Inside automates ITIL® recommended best practices for IT Infrastructure Management that allow customers to establish a NOC in as less as 48 hours.
• The automation tools are installed in customer’s premises and on their servers without any need for remote network connectivity to IBM data centers.
• NOC-Inside is available on a flexible, pay-as-you-go, subscription basis which minimizes upfront capital expenditure and allows leverage of operational expenditure model.
• NOC Inside allows customers to manage their entire IT infrastructure without the need for high cost, technical experts.
• NOC Inside provides automation for agentless IT infrastructure monitoring (networks, systems, applications, middleware and databases), IP traffic analysis, IT Service Desk and IT Asset Management (discovery, hardware & software Inventory)
• NOC Inside provides ready to use reports and dashboards, generates instant SMS or email alerts, escalations and provides an integrated, portal based view of IT Operations in a single console.
• NOC Inside also includes an optional IT advisory service that provides periodic, customized, improvements & recommendations to optimize efficiency of IT operations.
• More information on features & benefits (PDF, 288KB)

Automation Capabilities

Automation allows for proactive monitoring and management of IT issues. It also helps streamline processes and enhances productivity in managing IT operations. The automation capabilities of NOC Inside are illustrated as below.

     

The automation included with NOC Inside provides the following capabilities for IT Infrastructure Management.

• Single Console view for end to end IT Infrastructure management
• Comprehensive IT Monitoring
  • Agentless Availability & Performance Monitoring
  • Supports comprehensive monitoring of Servers, Routers, Switches, Firewalls, Printers, Email servers, Applications, Middleware & Databases
  • IT Services & Business Impact Monitoring
  • Business Activity & Synthetic Transaction Monitoring
  • Ready to use Real time dashboards & Historical reports
  • Automated email/SMS alerts & escalations
  • Automated corrective or preventive actions on IT availability or performance issues
  • Automatic creation/routing of trouble tickets
  • Real time Topology views
  • Agentless network Discovery & more
  • More information on IT Monitoring (PDF, 100KB)

• Service Desk Management
  • Automates ITIL® based best practices for Incident, Problem, Change & Configuration Management
  • Includes powerful workflow enabled automation
  • Track & manage Incident SLA and Problem OLA
  • Raise, track, approve and manage Change Requests
  • Includes built in historical reports and real time dashboards
  • Supports Email & Web based Call Logging
  • Automated email and SMS notifications
  • Enables self service via built-in knowledge base
  • Provides enhanced collaboration between teams via bulletin board
  • Includes full featured integrated Configuration Management Database (CMDB)
  • More information on Service Desk Management (PDF, 172KB)

• IT Asset Management
  • Manage and track IT & Non IT assets through entire life cycle
  • Includes full featured ITIL® centric CMDB
  • Supports agentless discovery & inventory scan
  • Deeply integrated with Incident, Problem & Change management
  • Track and maintain Contract & Financial information
  • Auditing and Tracking for Software & Hardware Inventory
  • Track and manage Software License Compliance
  • Get alerts on AMC expiry, compliance violation, CMDB changes
  • Barcode & RFID integration for asset tracking
  • More information on IT Asset Management (PDF, 87KB)

• IP Traffic Usage Analysis
  • Analyze bandwidth usage of congested WAN links by applications, servers, protocols
  • Supports Cisco® Netflow, IETF IPFIX and SFLOW® protocols
  • Includes optional Software based Sniffer
  • Find Top Applications, Protocols or Hosts contributing tnetwork congestion
  • Perform usage Analysis by Locations, Departments, etc
  • Get automated alerts on Policy Violations
  • More information on IP Traffic Analysis (PDF, 90KB)

About IT Advisory Services

NOC-Inside also includes optional, premium IT Advisory Service. This service is delivered by a qualified IT consultant. IT advisory service ensures continuous improvements for IT operations. These advisories provide customized, consultative advice to address IT operational needs & issues. It provides recommendations and action plans to optimize IT operations.

Some examples of advisory services are WAN Optimization, Server Consolidation, Software License Utilization, IT Resource Availability, Impact Analysis of IT outages on business services, Optimal Helpdesk Operations, Efficiency Analysis of IT Helpdesk Operations, etc.

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