Research Collaboratory for Service Science

An IBM “collaboratory” is a laboratory where IBM researchers co-locate with a university, government, or commercial partner to share skills, assets and resources to achieve a common research goal.

The scale and complexity of today’s global challenges make it impossible for a handful of researchers or just one institution to find solutions to these challenges on their own. As the world continues to become smaller, flatter and smarter, and as we are drawn deeper into the age of the globally integrated and intelligent economy and society, it is critical that research becomes multidisciplinary, global, and collaborative. IBM Research continues to lead innovation in industrial research by creating research laboratories with other partners around the world, which help expand Research around focused topics.  These “collaboratories”, which extend the existing IBM Research laboratories, take advantage of unique skills and perspectives in different geographies while being a part of the larger IBM Research community. 

The Research Collaboratory for Service Science, jointly established by IBM, the leader in IT services, and the Indian School of Business (ISB), one of the most reputed management institutions in the world, is a path-breaking initiative. This is the first IBM collaboratory in Asia and the second in the world. It is located in the ISB campus at Hyderabad, India.

The mission of the collaboratory is to advance the discipline of Service Science through interdisciplinary approaches and establish game changing plays in services for and from emerging markets, by leveraging the unique intersection of IBM, ISB, and the Indian marketplace.