A field study of Spoken Web's pilot in India recently won the 'Best Paper Award'at CHI 2010. Avaaj Otalo, a VoiceSite for small-scale farmers in Gujarat, India is a step towards fulfilling the Spoken Web's vision to provide important and time-sensitive information at low or no cost, without requiring the users to have a computer or even know how to read and write. This VoiceSite with more than 600 registered farmers has soon became a lively social space across the state, where farmers learnt the system very fast without any formal training. Anupam Jain, a researcher at IBM's India lab co-authored this paper.
CHI 2010 - ACM Conference on Human Factors in Computing Systems
10-15 April, 2010, Atlanta, GA, USA
"Avaaj Otalo - A Field Study of an Interactive Voice Forum for Small Farmers in Rural India"
Neil Patel, Stanford University, USA
Deepti Chittamuru, UC Berkeley School of Information, USA
Anupam Jain, IBM Research - India
Paresh Dave, Development Support Center, India
Tapan S. Parikh, UC Berkeley School of Information, USA