To realise the full value of outsourcing, more customers are recognising the need to broaden their span-from purchasing piecemeal transportation and warehousing service to fewer, bigger contracts with much wider scope.
Industry executives in retailing, manufacturing and distribution address the way trading partners must manage and share critical information in this IBM study.
24/7 logistics information management is Parcelhouse's business, gaining an edge is their objective. An open platform with single interface tracking improved system availability, recovery time and usage, with no increase in IT costs.
Managing spikes in package volume, reducing tracking errors and meeting delivery deadlines were Sernam's goals. An RFID system lowered customer claims and calls, and misdirect costs, while increasing productivity and customer satisfaction.
