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Insight

	Disruption or opportunity
	Technological convergence is changing the way businesses are structured as well as how they interact with customers. Read how three industries are adapting to convergence.
	Lakota Local Schools streamline fee-payment processing with IBM e-commerce solution
	School Payment Solution built by IBM Business Partner Information Design Inc. (IDI) automates online collection of lunch and school fees and enables future e-commerce solutions to augment revenues.
	On Demand Galleries
	The redesigned Museum of Modern Art is powered by hardware, software and strategies that create a platform for the museum of the future.
	Part of the solution
	The patent system is a critical support for innovation. But the U.S. Patent Office is mired in applications paperwork. What's to be done?
	Passport for innovation: (US)
	Is an idea worth a further look? A good starting point for investigation is using the tools of a reporter who, what, where, when, how, and why.
	The growth triathlon
	Growth is back on the CEO agenda. A new study suggests that limits to growth are often self-imposed and can be overcome.
	Transforming customer service delivery satisfies key clientele for ABN AMRO (US)
	ABN AMRO, a major European bank, improves customer service and retention rates while reducing costs and improving efficiency through a consolidation strategy developed and implemented by IBM Global Business Services.
	What does an innovative company look like?
	Find out how to encourage creative thinking to generate innovative ideas in a business environment.

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