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A Smarter Planet

Social Business

From liking to leading.

Watch how social business works

Discover how people are embracing social business to become more engaged, transparent and nimble in their daily work.

Featured Role

Human Resources

Watch how IBM Intranet Experience Suite helps empower your employees

Empower your employees and improve business efficiency for HR

Watch how the IBM Intranet Experience Suite helps simplify employee web experiences by delivering engaging, socially-infused solutions to enable HR Executives.

Marketing

Greenwell leads by becoming social

Greenwell leads by becoming social

See how Greenwell, a fictional organization based on real customer scenarios, uses the IBM Platform for Social Business to gain competitive advantage.

Sales

Eliminating the guesswork

Discover how a collaborative community platform helps teams stay on top of tasks and share ideas in this fictional scenario based on real customer usage.

Customer Service

IBM Customer Experience Suite helps strengthen customer service

Improve your customer service

Learn how solutions like IBM Customer Experience Suite helps streamline social channels and build better customer relationships.

Cemex collaborates to improve innovation

Product and service innovation

IBM Social Business - Social Platform for Cemex

Based on insights from over 700 senior HR leaders from around the world, this study reveals a global workforce growing more diverse and dispersed.
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2:19
Professional services
aatranslations
Learn how aatranslations uses the guest model in IBM SmartCloud Engage Cloud Collaboration Services to work with translators and customers globally.
Learn from the Amadori social business case study
Consumer products
Amadori launches interactive mini-sites
With the help of IBM Business Partner Tecla, Amadori used IBM Web Content Management to create and manage content for four product-based mini-sites.
PDF
Case study
1:33
Government
Australian Bureau of Statistics
See how the Australian Bureau of Statistics inspires better work and generates greater insight by connecting its employees socially.
Social Collaboration
1:15
Education
Berlitz
Learn how IBM's global collaboration software enables Berlitz to produce higher quality educational products in one third of the time.
Education
Berlitz taps intelligence of global workforce for best product quality
Portal, social networking and real-time communication help pool knowledge and skills.
Social collaboration
1:19
Retail
Cars.com
Discover how Cars.com harnesses the power of social tools to help customers make informed purchase decisions.
Video
Video
Celestica Insurance built responsiveness through a collaborative, adaptive partnership with IBM
Manufacturing
Celestica streamlines SAP application development
"With IBM’s assistance, we have delivered increased productivity…and lowered costs while experiencing significantly higher user adoption rates." - Arpad Hevizi, VP of Supply Chain IT Solutions
Social collaboration
1:52
Insurance
Celina Insurance
Rob Schoenfelt, SVP and CIO of Celina Insurance Group, explains how IBM Sametime helped improve employee productivity and customer satisfaction while also creating a more collaborative corporate culture.
Video
Video
2:56
Manufacturing
Cemex
Gilberto Garcia, Director of Innovation at CEMEX, explains how his company's need for a global online collaboration platform led to the creation of Shift, an internal social network based on IBM Connections.
3:48
Healthcare
Chilean Red Cross
Learn how the Chilean Red Cross (Cruz Roja) uses IBM SmartCloud collaboration solutions to respond rapidly to crises and provide more effective humanitarian relief.
Video
Video
3:58
Government
City of Dubuque
A US city experiences a significant reduction in water consumption through a Smarter Cities Sustainability project and IBM software to create a citizen-driven, cloud-based solution.
Video
Video
The City of Dubuque practices socially responsible business
Government
City of Dubuque
See how the City of Dubuque used cloud and analytics to help in water leak detection and awareness in this Smarter Planet solution.
PDF
Case study
Read about the City of Fort Worth and their crowdsourcing success
Government
City of Fort Worth
IBM and UnifiedEdge make Fort Worth emergency responders more collaborative.
PDF
Case study
4:10
Healthcare
Colleagues in Care
Colleagues in Care uses IBM SmartCloud Engage services to allow healthcare professionals to collaborate worldwide.
10:44
Manufacturing
Electrolux
Watch Ralf Larsson, Director of Employee Online Engagement, discuss how Electrolux chose IBM social software to connect its workforce in 60 countries.
2:48
Education
FIDM
Roxanne Reynolds-Lair, CIO at FIDM Fashion Institute of Design, describes the social solutions that have enabled nimbler, more engaged student interaction.
5:12
Banking
GAD
Watch Jeorg Dreinhoefer explain how GAD transforms customer reach through social collaboration in the cloud. GAD uses Bank 21, a browser-based solution in a private banking cloud to stay closer to customers.
Video
video
George P. Johnson Ltd. replaced email and spreadsheets with cloud services to improve productivity
Professional services
George P. Johnson Ltd. increases productivity through collaboration
Event management firm improves team performance in Japan using IBM SmartCloud Engage cloud-based services.
2:57
Professional services
LaVan and Neidenberg
Learn how law firm LaVan & Neidenberg implemented IBM social software and analytics capabilities to improve its claim-processing system and better serve its client base of disabled veterans and social security claimants.
13:33
Retail
LeasePlan
Wim de Gier discusses how IBM Social Collaboration Solutions enabled LeasePlan Corporation to harness social media and collaboration capabilities.
n/a
5:56
Retail
Lowe's
Chris Cassell, Director of Future Planning, Integrated Workforce Experience at Lowe's, shares best practices on becoming social to generate new ideas and foster innovation.
n/a
4:07
Food and beverage
Bumbu Desa
Bumbu Desa, an Indonesian restaurant chain, is using IBM SmartCloud Engage as a social collaboration tool to improve business performance and reduce operational costs in preparation for future growth.
n/a
1:39
Education
Novgorod State University
Learn how IBM is helping this university in Russia connect teachers and students and enable idea sharing, deeper understanding and multilingual collaboration across campuses worldwide.
n/a
46:51
Manufacturing
Omron
IBM expert Gary Dolsen introduces Michel Min, Head of Strategic Communication and eMarketing at Omron Corporation, to describe the benefits of integrating systems with IBM's Customer Experience Suite.
A unified portal for knowledge sharing and enhanced collaboration improved Omron's productivity
Manufacturing
Omron Europe launches next-generation intranet experience
Exceptional employee web experience streamlines processes, improves productivity.
2:02
Professional services
Perficient
Learn how IBM business partner Perficient leverages IBM social software to address its customers' security needs while helping employees communicate outside of their organization.
5:58
Healthcare
Premier
Denise Hatzidakis, CTO of Premier Healthcare, shares how Premier uses social business tools to drive performance improvement in healthcare.
Video
Video
1:00:16
Healthcare
Presbyterian Healthcare
Listen to Doug Johnson (Presbyterian Healthcare) and Mihnea Galenteau (IBM) talk about how Presbyterian Healthcare Services made process innovation social in healthcare to decrease medical errors and increase efficiency.
Video
Video
RealConnections improved sales and service processes and customer interactions
Professional services
RealConnections thrives with integrated CRM and Social Business solution
SugarCRM with IBM SmartCloud Engage helps find and engage customers.
2:22
Manufacturing
Rheinmetall
Markus Bentele, Corporate CIO for Rheinmetall, explains how IBM collaboration tools helped his Germany-based company overcome issues of cross-border collaboration and communication, both internally and externally.
5:11
Manufacturing
Ricoh Improves Business Processes with SmartCloud Engage
Learn how SmartCloud Engage is helping Ricoh realize greater efficiency in product planning, share information and adopt a new work style.
PDF
Case study
Ricoh finds greater efficiency in product planning in the cloud
Manufacturing
Ricoh generates new ideas with lateral communication on a global scale
Using IBM SmartCloud Engage services, the company reengineers work processes for greater collaboration.
PDF
Case study
17:05
Government
RioCard
RioCard uses social business technology to reinvent the use of public transportation in Rio de Janeiro.
Video
Interview
3:56
Retail
Russell's Convenience
Retailer Russell's Convenience uses IBM SmartCloud Engage collaboration services to enable more seamless, transparent communication.
Discover how Russell's Convenience connects 25 stores in the cloud
Retail
Russell’s Convenience goes social to streamline operations
Using IBM SmartCloud Engage, people collaborate in the cloud on issues affecting 25 stores.
2:13
Banking
Signature Mortgage Bank
Learn how Signature Mortgage is using the integrated services of IBM SmartCloud Engage and Silanis eSignLive to increase revenue while reducing time and cost of doing business.
Video
Video
2:12
Retail
Slumberland
Jamie Page, CIO, and Brian Larson, Process Guru from Slumberland, discuss collaborating through WebSphere Portal.
8:37
Retail
Slumberland
Jim Engelking from Genus Technologies explains how Slumberland developed a social content strategy to improve sales effectiveness and reduce costs.
2:51
Professional services
Sogeti
Erik van Ommeren, Director of Innovation at Sogeti USA, LLC, describes why his global IT consulting firm chose IBM social software to solve collaboration challenges of a dispersed, international base of employees and clients.
14:06
Insurance
Standard Life
Watch Kevin O'Shaughnessy, Group Digital Director at Standard Life, share insights on creating exceptional web experiences that streamline services and support interaction among customers, advisors and employees.
Video
Interview
43:33
Healthcare
SXC Health Solutions
Listen to Scott Schrader from SXC Health Solutions, speak at IBM Connect 2012 describing their unique approach to social business and how they built trust with customers by creating exceptional online experiences.
Video
video
20:09
Banking
TD Bank
Wendy Arnott, VP of Social Media and Digital Communications at TD Bank Group, explains the competitive advantages the global bank has derived by embedding social capabilities in its business processes.
Video
video
17:59
Banking
TD Bank
IT Columnist Lenny Liebman interviews TD Bank's Wendy Arnott and Glenda Crisp to understand their strategy and objectives to combine their enterprise content with their social business using the IBM Connections Content Edition.
Video
Interview
8:30
Government
Texas Health & Human Services Commission
Ron Bennett shares how IBM Exceptional Web Experience Solutions helped enable better service with 50% reduced call handle time.
Learn from social business model VCC
Construction
VCC penetrates new markets
Construction firm VCC empowers project managers with a social collaboration solution from IBM that contributes to a 40 percent year-over-year increase in new business.
Learn about Victoria's Department of Justice and their cloud-based intranet platform
Government
Victoria, Australia Department of Justice
This cloud-developed intranet platform integrates diverse portfolios for Victoria's Department of Justice.
PDF
Case study
2:20
Government
Windsor-Essex, Canada
Kristina Verner, Director of R&D for University of Windsor's Center for Smart Community Innovation, discusses creating exceptional web experiences for citizens and businesses.
Video
Interview