This study of emerging economies in the Asian Pacific region experiencing rapid growth in the customer care market highlights a number of good practices for key HR processes.
The evolution of learning outsourcing. This IBM study highlights a trend toward integrated, multiprocess outsourcing with more strategic capabilities, such as recruiting and compensation planning.
Want to reduce potential risks in the management of Business Transformation Outsourcing (BTO)? Successful strategies for clients and vendors to work together.
HR can play a strategic role-especially in business transformation outsourcing. Focusing on these initiatives, HR can have a much more significant impact on the employees and the organisation.
Looking for a powerful competitive advantage? Companies that invest in human capital, work to develop and retain employees and hold people accountable may have the answer.
