My PC comes with a 3 year warranty and most of the
service options available are for three years. Does this give
me six years of service coverage?
A.
No. The service options begin on the same day as the product
warranty and provide you wit three years parts and labour at
the level of service response you've selected. For example,
some ThinkCentre desktop PCs come with a three year warranty
where the first year is on-site 9x5 next business day service
with coverage for parts and labour and years two and three of
the warranty are carry-in service with coverage for parts only.
Purchasing a 3 year, 9x5 next business day service option upgrades
the service you receive during your product warranty to on-site
service with coverage for parts and labour for the full three
years.
Q.
How does purchasing a ThinkPlus for Warranty and Maintenance
Options change my product warranty?
A.
It doesn't. The ThinkPlus options provide you with a separate
service agreement in addition to your product warranty. The
option you select may provide a higher level of service than
your product warranty or give you service coverage beyond the
product warranty period, however this agreement does not change
the terms and conditions of your original product warranty in
any way. It simply provides incremental service above and beyond
the standard limited product warranty.
Q.
I've purchased on-site service for my ThinkPad. My
office is in an eligible location, but what happens if the city
I'm travelling to isn't eligible for on-site service?
A.
ThinkPlus offerings are valid only in the country of purchase.
If you ’re in a location within the country of purchase that
isn’t eligible for on-site ThinkPad service, we will not be able
to provide on site service. You are requested to carry the ThinkPad
to nearest IBM service center.
Q.
When I needed a new display for my ThinkPad I had
to send it to the depot for this repair even though I'd purchased
an on-site ThinkPlus option. Why?
A.
Experience has shown that certain repairs, such as replacement
of the LCD or other components, are difficult to execute in
the field. The depot repair centre provides a controlled environment
where specialised resources are readily available to quickly
repair certain ThinkPad problems, which ultimately provide you
with a more reliable service.
Q.
Are monitors covered as part of the ThinkPlus for
my desktop PC?
A.
Yes. For commercial desktops the attached ThinkVision monitor
(selected only) are included as part of the Warranty and Maintenance
Option.
Q.
I have an Think-branded product that isn't covered
by a ThinkPlus offering. Why?
A.
We introduced this ThinkPlus in August 1997 with coverage
for a core group of PC products. We've gradually added products
to this group over time. Generally speaking new products may
be added based on marketplace demand for service, our ability
to provide service coverage and whether or not a packaged service
offering is well suited to that particular product. Certain
products may not meet the criteria to be covered by a ThinkPlus
offering.
Unless otherwise indicated, prices shown are ESTIMATED RESELLER PRICES (ERP) to end users, and exclude sales tax, delivery & installation charges. Actual reseller prices may vary. Lenovo does not set reseller prices. Lenovo reserves the right to change prices and product specifications and to discontinue marketing products without notice.
