IBM New Zealand Client Charter

Our values drive your success

At IBM we have three values which form part of the DNA of our company. These are:

We want our values to guide and underpin the relationship we have with you. Each and every interaction we have should re-affirm our commitment to your business.

To help you understand how we see our values contributing to your success, we have developed the IBM New Zealand Client Charter.

The 12 elements of our Charter are:

Dedication to every client's success
Dedication to your success comes from listening and responding quickly to your needs. Only through your success will we be successful.

1. Developing a better relationship.
2. We offer a wealth of knowledge to tap into.
3. At your service 24 hours a day.
4. Making satisfaction rewarding.

Innovation that matters – for our company and the world
We are investing now in the technology of tomorrow, technology that both our clients and environment will benefit from.

5. We spend more on research than any other IT company.
6. Environmentally responsible.

Trust and personal responsibility in all relationships.
Trust is earned, not given. Our aim is to gain respect from the way we do business. From respect grows trust and with trust we can add value to your business

7. We stick to our principles.
8. Our warranties are a matter of honour.
9. We make you feel secure.
10. We respect your privacy.
11. We work hard to resolve client complaints.
12. We are part of the community, that's why we support it.