IBM and Business Transformation Outsourcing (BTO)
After decades as the undisputed leader in the computer hardware business, IBM has transformed itself into an information technology, consulting, and outsourcing services business. We are passionately committed to adding value for our clients. Our offerings are revolutionising the way people, organisations, and enterprises operate - including ourselves.
Specifically through our Business Transformation Outsourcing (BTO) business, IBM can help companies unlock hidden business value, for the present and the future, by offering a full range of transformational support. This suite of services includes Human Resources (HR) and Finance and Accounting (F&A), where we deliver the client's everyday processes and functions, allowing them to focus on their core business strategies.
We work with the client to develop the most effective program throughout each phase of the transformation - from innovative design, transformation consulting, transition, and into accountability for ongoing end-to-end process operations. We tailor how we structure delivery to meet client needs from on-site operations, through a network of efficient regional shared service centres, to offshore centres. This end-to-end approach delivers world-class solutions, assured delivery execution, and immense customer satisfaction.
Our company
Being one of IBM's leading BTO delivery centres in the Asia Pacific region, IBM Business Services, Inc. (IBS) is a huge driver of our clients' success.
We began in 2004 with only 100 employees when IBM acquired Procter & Gamble's shared service centre in Manila. Today, over 1,800 IBS professionals are dedicated to giving best-in-class Human Resources (HR) and Finance and Accounting (F&A) services to different IBM subsidiaries and large multinational corporations worldwide.
This organisation has been great because of our people. We continuously inspire them to be dedicated to every client's success, to foster trust and responsibility in everything they do, and to drive innovation within the company and for the rest of the world. Because of this mindset, our culture, and, ultimately, our people, IBS has contributed to IBM's recognition as the No. 1 Global Outsourcing Company for 2006 by the International Association of Outsourcing Professionals (IAOP).
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