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Global benchmarking program

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Benchmarking is an important initial step in the process of transforming your business to an on demand enterprise. Benchmarking provides a baseline measurement for establishing improvement metrics, and it can help identify inefficiencies in your business processes.


Why benchmark?
IBM's global benchmarking program provides the choice of a comprehensive or a diagnostic survey approach, in the following areas:

Value chain process areas
  • Product and service development
  • Customer order management
  • Procurement
  • Manufacturing
  • Logistics

Support process areas
  • General accounting and reporting
  • Revenue cycle
  • Accounts payable and expenses
  • Profitability and cost management
  • Payroll cycle
  • Fixed assets
  • Human resources

Participants in the global benchmarking program receive comprehensive reports that summarise their performance and offer comparisons to internal and external peer groups across a range of industries worldwide. The reports include detailed performance metrics and identify key business drivers for each process area (the type of information needed to launch a roadmap for change). They also identify the relative best practices and enabling technologies that could lead to improved performance.
  • A summary of their performance highlighting areas of excellence as well as areas of possible improvement
  • Detailed performance metrics and key business drivers for each process area
  • Relative best practices and enabling technologies leading to superior performance

How can the global benchmarking report be used?

Using global benchmarking program for your value chain and support process areas, you can:
  • Compare results across a range of industries on a global basis
  • View detailed performance metrics for each business process included in the study
  • Contrast with internal company and external peer group comparisons
  • Learn from best practices compiled through the benchmarking participants and other IBM Business Consulting Services' initiatives
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