Definition of Terms

OSR (On-site Repair) - On-site service in normal business hours is performed between 9am and 5pm Monday to Friday, (local time) excluding public holidays.

Target Response - The target response time for IBM Services Area locations is on the average of four (4) hours. For other locations, in the event where public transport is required, eg. flight, it will be on the earliest available flight.

On-site repair for ThinkPads - To receive End of Next Business Day response, a call must be logged with IBM by 4.00pm (local time) on the day of initial call placement. On-site service for ThinkPads is available in Service Area locations only.

CCIR (Customer Carry-In Repair) - It is the customer's responsibility to deliver and pick up their machine from IBM Repair Center which are available in IBM Services Area offices.

ENBD - End of Next Business Day.

E2BD - End of 2nd Business Day

P/L - Parts & Labour

Service Area Locations is the locations within 25 km of IBM Service Area Offices.

IBM Service Area Offices
IBM Indonesia has Service Area Offices in major towns as listed below :

1. Jakarta
   IBM Repair Center
   The Landmark Center Tower A 31th Floor
   Jl. Jendral Sudirman No. 1
   Jakarta 12910
   Ph. (62-021) 523 8535
   Fax (62-021) 2512933
    
2. Bandung
   Lippo Centre Building, 6th Floor
   Jl. Gatot Subroto No. 2, Bandung
   Ph. (62-022) 7307757, 7307806, 7307809
   Fax (62-022) 7307187
    
3. Surabaya
   Wisma BII 7th Fl. Suite # 704 - 705
   Jl. Pemuda 60 - 70 Surabaya 60271
   Ph: (62-031) 5459520, 5459521
   Fax (62-031) 5459522
    
4. Medan
   Gedung Bank Dagang Negara, 6th Floor
   Jl. Imam Bonjol No. 7, Medan 20110
   Ph. (62-061) 415 5847, 415 0513, 415 0687
   Fax (62-061) 555847