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Retail

	Consultant insights			Case studies
	Services & solutions

Featured information and services for the retail industry

2003 retail CIO survey
Several emerging technologies are gaining critical mass, thereby driving down costs and enabling greater adoption


	Download complete survey. (485KB)
	Download executive summary. (248KB)

In pursuit of comparative advantage: Retail goes on demand
In today's on demand world, how are you able to consistently turn unpredictable events into fortuitous windfalls?


	Full story (236KB)


Consultant insights
Executive strategy reports
In-depth business strategy papers by IBM Global Services consultants.
	Customer satisfaction: Do you know the score? (393KB)
	By Melody Badgett, Whitney Connor and Jennifer McKinley
	Can your customers hear you? The noise can be deafening (101KB)
	By Tina DeAngelis
	Integrated market management: Seamless information exchange and collaboration for CPGs and retailers (393KB)
	By Sean O'Neill
	Online returns management strategies (154KB)
	By Sean O'Neill and Julian Chu
	Modeling to scale: The evolution of online grocery retailing (128KB)
	By IBM Global Services, Sean O'Neill and Julian Chu
	e-business vision in the retail industry (305KB)
	By IBM Global Services


Executive technology reports
In-depth examinations of business-relevant technology by Peter Andrews.
	Informal routes to innovation: Stealth and trickery? (142KB)
	Global positioning: Patterns of place (30KB)
	Online logistics: The challenge of moving atoms (US)


Consultant points of view
Forward-looking articles on business strategies, issues and trends.
	The future of wireless retail (US)
	By Theresa R. Backes
	Why are CEOs losing sleep over the 'e' in e-business? (US)
	By Raj Vaswani

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Case studies

	Pizza Hut reaches for a bigger slice of the fast food market with web ordering (144KB)
	The Great Indoors remodels retail redecorating (51KB)
	RCA finds a new channel to reach consumers (51KB)

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Services & solutions

Services
	Retail strategy and change (US)

Solutions
	Global retail solutions (US)

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