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Travel & transportation


Travel & transportation



Consultant insights   Case studies
Services & solutions      



Featured information and services for the telecommunications  industry
BostonCoach aligns service with customer demand in real time
This ground transportation leader wanted to increase vehicle and driver utilisation, push customer service to new levels and lower operating costs.
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Clearing for takeoff: U.S. airline regulatory reforms for economic stability
The more flexible a business is, the more resilient and resistant to market threats -- and responsive to opportunities -- it becomes.
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Consultant insights
 
Executive strategy reports
In-depth business strategy papers by IBM Global Services consultants.

pdfOnline logistics: The challenge of moving atoms (146KB)
pdfMore about business issues in travel & transportation (110KB)
arrow A bird's-eye view: Using social network analysis to improve knowledge creation and sharing (449KB)
  By Rob Cross, Andrew Parker and Steve Borgatti
arrow Leveraging knowledge management across strategic alliances (191KB)
  By Salvatore Parise and Lisa Sasson
arrow Multiplying business value: The fusion of business and technology (382KB)
  By Frank F. Britt
arrow Customer satisfaction: Do you know the score? (393KB)
  By Melody Badgett, Whitney Connor and Jennifer McKinley
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Executive technology reports
In-depth examinations of business-relevant technology by Peter Andrews.

arrow Informal routes to innovation: Stealth and trickery? (142KB)
arrow Social network analysis: Tracing relationships (147KB)
arrow Single sign-on: Putting users first (121KB)
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Consultant points of view
Forward-looking articles on business strategies, issues and trends.

arrow Why are CEOs losing sleep over the 'e' in e-business? (US)
  By Raj Vaswani
arrow The long-term value of a downturn economy (US)
  By Gary Baker

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Case studies
 
arrow Delta Air Lines customer care takes wing with wireless technology (US)

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Services & solutions
 
Services
arrow Travel and transportation strategy and change (US)
 
Solutions
arrow Travel and transportation solutions (US)
 


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