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| Integrated Technology Services (ITS), a line of business within IBM Global Services, is the premier technology integrator in the industry providing services to enable, integrate, optimise and manage on demand business infrastructures, as well as to manage complex and multivendor IT environment. ITS' streamlined process and simplified service offerings lend agility to delivering what customers need, when they want it. On demand businesses is forcing enterprises to focus on their IT infrastructure, on how to manage the increasing complexity of systems and, at the same time, achieve the necessary integration of IT and business processes supported by on demand operating environment. Hence, the speed and flexibility with which on demand operating environment can be deployed creates real business value for our customers - and this is the strength of ITS. |
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| For clients who wish to begin by establishing an On Demand Operating Environment. ITS is well positioned to assist. |
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| ITS addresses the framework and entry points for on demand opportunities for in-house solutions. ITS can help customer design, build and operate an on demand infrastructure. Our services and capabilities are rooted in six basic service categories: |
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| Porfolio for Integrated Technology Services |
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Networking Integration Services |
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Infrastructure and Systems Management Services |
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Desktop Management Services |
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Network Consulting |
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Optical Networks |
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Internet Protocol Contact centres (IPCC) |
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IP Telephony / VoIP |
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Virtual Private Network |
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Microsoft Technologies - Implement & Migration |
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Wireless LAN |
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Site & Project Management Solutions |
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Remote Network Mgmt |
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Network Services for Content Delivery |
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Site Services include: |
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Datae centre - planning, design and construction services |
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installation management services |
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Kiosk technology services |
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Site planning services |
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Infra Resource Mgmt |
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Performance Mgmt |
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Testing Svcs (PMTS) |
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Testing Services |
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High Availability Svcs |
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WEB Mining |
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Network Traffic Analysis |
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System Mgmt Solutions |
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Perform & Availability |
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Configuration & Ops |
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Security |
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Storage |
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Infra Consulting & Design |
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System Management Framework Design |
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IT Process Model |
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System Mgmt Process Assessment |
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Security Assessment |
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Security Policy Define |
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Event Mgmt & Corelation Design |
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Helpdesk (virtual & staffed) |
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Virus protection |
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Backup /Recovery |
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Remote monitoring |
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Asset Maximisation |
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Monitoring of key pre-failure alerts |
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Resolution alerts |
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Event monitoring |
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User administration |
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Inventory reporting |
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Tracking of desktop |
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Software distribution to desktop |
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Dispatch onsite support |
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User management |
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Secure network connection |
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Business Resiliency and Continuity Services |
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Technical Support Services ,Maintenance Services and IT Education Services |
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Technology Services |
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Operational Risk Assessment |
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Physical Risk Assessment |
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Biz Impact Analysis |
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Business Continuity Strategy Development
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Recoverability assessment |
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Biz Continuity Test, Train & Audit |
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Workplace continuity |
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Infrastructure Back-up
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Site subscriptions |
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High Availability |
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Managed Security |
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Anti-virus Mgmt |
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Firewall Management |
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Ethical Hacking |
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Vulnerability Scanning |
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Intrusion Detection |
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IBM and non-IBM Maintenance Services |
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Software Support Services - Support Line |
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Managed Maintenance Solutions |
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ServicePac - Warranty & MA Options |
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IT Education Services |
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Technical Training |
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Tailored Edu Svcs |
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Managed IT Education Services |
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Event Prog Mgmt |
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IT Optimisation |
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Grid Computing |
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Linux |
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Wireless, RFID and Digital Media |
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Security |
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With these capabilities, we develop a complete on demand business solutions to help customers move to an on demand IT environment. Many customers are not yet ready for on demand computing and ITS can help them make the improvements that are required to start the on demand journey. Operational Efficiency and Business Resiliency address those customers' needs - and become entry points to on demand. In times of tight budgets, customers need to increase the business value of their IT investments by optimising assets and resources, managing costs and better aligning IT investments with business objectives. Other customers may be focused on creating a more resilient infrastructure that delivers continuous business and IT operations, adapts quickly to change and protects business operations. Whatever the need, ITS can deliver the services needed to help a customer on the path to an on demand infrastructure.
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For clients who want to start with selected on demand initiatives.
ITS will lead with targeted integration and managed services. |
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