Hardware operational support services include:

• Project management to control update cycles
• Planning, positioning and ordering of new products
• Environment setup and control

We also offer software technical support, helping you enhance the usability and maximize the availability of your IBM or non-IBM operating systems, system software and middleware in a centralized or distributed environment. Our services include problem determination, problem source identification and software fixes, and answering your questions about system installation, usage and restarts.

Software operational support services include:

• Installation of products and service updates (IBM and selected software vendors)
• customisation and migration to enable new functions
• Integration and quality testing

Implementation services encompass all activities needed to maintain and install new software components, including migration services to move new or updated components into action.

IBM Global Services offers the following Operational Support Services in: