TSM brings IBM Global Services systems management experts together with a customer's IT executives to assess the customer's information technology environment against its business goals and identify the key IT areas that are critical to achieving those objectives. Focusing on the areas in need of improvement, IBM develops a customized services solution to enhance the customer's system-wide operations and enable its IT infrastructure to better support its business goals, such as e-business.

A TSM solution enables customers to focus on their most important business and IT priorities while enjoying improved system efficiency, reduction in redundant work and improved quality of service. In effect, IBM becomes the customer's IT partner, providing an accountable, single point of contact for its defined IT services and ensuring the seamless integration of the TSM-proposed solutions.

TSM is helping customers join the e-business world

Speed and information mark the world of e-business as we enter the era of the "information revolution". Having the right information at the right time allows business to seize opportunities or avoid liabilities. Moving into the e-business world requires all participants to be able to quickly and effectively respond to market demands. The right information technology partner will help you build and manage a responsive information technology infrastructure for e-business that creates the added advantage that allows you to win in the information revolution. IBM Global Services can help you attain that competitive advantage through Total Systems Management.

Total Systems Management (TSM) enables businesses to team with IBM Global Services to build e-business infrastructures. In this age of increasing dependence on IT, businesses often find themselves too preoccupied with taking care of current IT issues to take on the world of e-business. Total Systems Management can assist businesses in tackling e-business in one of two ways. Through TSM, a customer offloads those tasks that may not be core elements of e-business, allowing redirection of scarce resources to be applied to the development of e-business. Alternatively, IBM Global Services can bring together the infrastructure skills to enable a rock solid, available, and responsive e-business technology infrastructure that will avoid the "Server not responding at this time. Please try again later" server syndrome that brings your customers one click closer to your competition. Either way, Total Systems Management allows you to have an e-business infrastructure partner that quickly brings together the knowledge and experience to help you avoid falling behind in the e-business economy.

The support that is provided through TSM has been helping customers make measurable advances in their ability to conduct e-business. For one client it meant helping enable an e-business development and production infrastructure tied together with their existing systems, gaining an 18-month advantage on their competition. For another client, it allowed them to internally implement new systems quicker and more dependably to realize the cost advantage of new e-business applications. For yet another it meant the security of knowing ahead of time the worldwide capacity of their systems would handle the greatest season of cyber business their industry has seen. Whether planning, building, helping to run, or even recover an e-business, Total Systems Management helps to do it faster with knowledge that comes through experience. Total Systems Management helps you develop an IT infrastructure that can deliver the value you want from e-business