OSR (On-site Repair) - On-site service in normal business hours
is performed between 9am and 5pm Monday to Friday, (local time) excluding
public holidays and 24 hours, 7 days a week service coverage are available
within 25 km diameter from IBM Office in Hanoi & Ho Chi Minh City.
Target Response - Times Enhanced 4 hour response times are available
within 25 km diameter from IBM Office in Hanoi & Ho Chi Minh City
and Danang service centres. If IBM cannot resolve your hardware problem
by phone, a service technician can arrive at your location within the
target response time. Your response time is measured from the time your
call is logged to the moment a technician arrives on-site.
On-site repair for ThinkPads - To receive End of Next Business
Day response, a call must be logged with IBM by 5pm (local time) on the
day of initial call placement. On-site service for ThinkPads is available
within 25 km diameter from IBM Office in Hanoi & Ho Chi Minh City.
On-site service will only be delivered in business Locations.
CCIR (Customer Carry-In Repair) - It is the customer's responsibility
to deliver and pick up their machine from IBM Capital City locations from
IBM Office in Hanoi & Ho Chi Minh City.
NBD - Next Business Day.
E2BD - End of 2nd Business Day
P/L - Parts & Labour
P/L/O - Parts & Labour & On-site Repair
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