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IBM Service Management

Creating and Managing Value
IBM Service Management
Why IBM

IBM Service Management can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk, delivering business value.


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Spotlight

Creating Value - by enabling effective governance of deployment processes. (US)

Managing Value - by managing services, software and infrastructure.

IBM Tivoli Unified Process Tool
Check out the latest version of the ITUP Tool which helps you plan and implement your Service Management initiatives, based on ITIL best practices.

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Solution sheet
IBM Service Management: Solutions to Support your IT Objectives

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Next steps

What do you need to do?
A better way to manage your business.

Predict (US)
Strategic insight and objective information

Align (US)
Best practices for software and service

Innovate (US)
Manage across new generation architecture

Deliver (US)
Seamless change delivery processes

Manage (US)
Identify, analyze, and resolve problems


Learn more about Service Management

Service Management Self-Assessment Tool (US)

IBM Tivoli Unified Process Tool (US)

IBM Rational Unified Process Tool (US)


Swisscom Calls On IBM Tivoli Netcool

Swisscom Calls On IBM Tivoli Netcool

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