Tools to enhance the ownership experience The sales process does not end when a customer drives out the door with his new car. From pre-sales to end-of-lifecycle needs, IBM offers automotive companies an enterprise view of manufacturing with sustainable risk management, warranty cost containment and product improvement programs. We can help you promote collaboration and process consistency between the dealer and OEM. And our offerings can help provide dealers with integrated content and improved sales, purchasing, service, parts and delivery information.
Solutions for marketing, sales and service
CRM analytics for automotive from IBM(US)
Can you identify potential customers for a new vehicle from existing data? Do you target messages according to customer preferences? Does your Web site deliver relevant content based on historical data? We can help you understand and meet customer needs.
Dealer collaboration software for automotive from IBM(US)
Increase efficiency. Improve productivity. Integrate disparate processes. IBM can create a single point of access to aftermarket and service after sales information that can help original equipment manufacturers, dealers and aftermarket sellers interact.
Early warning system for automotive from IBM (US)
Automotive quality issues that affect customers? well-being can generate enormous amounts of ill will and negative publicity. Don't be caught off guard. IBM can help you proactively identify product and safety issues and improve customer experiences.
IBM Automotive-ServiceAfterSales solution (US)
Have you reduced warranty claims? How does your product quality compare to the rest of the industry? Are you proactive about safety concerns, product quality issues and general opportunities to improve customer relations? With help from IBM, you can be.
IBM Quality Insight (US) Automakers need to take control of excessive warranty costs. Expedite recalls and claim resolution cycles. IBM can help you implement seamless quality management processes. Reduce warranty cost. Integrate virtual real-time and historical data enterprise-wide and beyond to gain insight into failure patterns¡Xand improve quality.
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Case study - IBM creates
a virtual office for Reliance Life
The Virtual Office would increase accessibility and reduce redundant processes and procedures, increasing Reliance Life's ability to react instantly to customer demands.
