Your channels. Their choices.
Create a smart bank through the reinvention of the front office. Transform
branches into full-service relationship centers custom-designed to
suit location and customer base. Deliver consistent, informed services
across more channels so customers can manage their banking when and
how they want.
More about IBM multi-channel capabilities. (US)
Multi-channel solutions for banking
Account opening solution from IBM (US) Your account opening process is your institution's first contact with a potential customer. It can also be a major cost item. Duplicated efforts. Multiple systems and applications. High abandonment rates. The need for a single customer view. IBM can help you implement an easier, more cost-effective account opening process.
Branch convergence from IBM and Avaya (US) The inability to reach the right expert at the right time. Inefficient use of customer representatives. Inconsistent customer experiences. See how IBM and Avaya can help eliminate these frustrations through the creation of an enhanced branch communications network.
Branch transformation from IBM and Cisco (US) Is your bank making optimal use of branches? You can deliver competitive and comprehensive customer care, while helping to enable fast delivery of new products and services. Offer your customers access to your bank via a variety of integrated channels. Provide wireless messaging and notification. Enable employee mobility.
Digital content management for banking from IBM (US) Digital media is the new frontier in effective business communication. Is your bank maximising the potential of these rich assets? Transform your ability to manage customer relationships and brand with digital technology and ultra-efficient systems that organise, maintain and store content for use across your enterprise.
Digital video surveillance and security for banking from IBM (US) Do you have the tools to adequately protect bank assets? Are your security programs keeping pace with changing customer expectations? Enhance asset protection, and streamline security and regulatory compliance with digital technology that works with existing systems to create a more comprehensive security solution.
Dynamic digital merchandising for banking from IBM (US) Transform the branch environment. Build a high-impact customer experience with rich media delivery devices that educate and persuade. IBM dynamic digital merchandising uses interactive displays to communicate new product offerings, influencing customer buying decisions and helping you quickly respond to market pressures.
Enhanced enterprise communication for banking from IBM (US) For a retail bank, branches are fundamental to the multi-channel sales effort. IBM offers advanced communication and collaboration tools, integrated at the branch level, to enable faster and more efficient communications across branches and other bank channels.
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Case study - IBM creates
a virtual office for Reliance Life
The Virtual Office would increase accessibility and reduce redundant processes and procedures, increasing Reliance Life's ability to react instantly to customer demands.
