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Insurance

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Overview  |  Life Insurance Core System  |  Claims  |  Underwriting  |
Insurance CRM strategy  |  Sales & customer service  |  Channel Management  |  Resilience & Security  |  Customer Insight  |  ERM

Claims Variable. Resilient. Responsive.
How can you build customer satisfaction and retention? Establish exceptional claims management. From an operational standpoint, it is an area that frequently requires a high degree of human involvement. It demands a constant balancing of the competing demands for fast settlement and thorough investigation. And it is an area that is subject to costly fraud and abuse.
Insurance Claims Solutions
Customised Claims Transformation (US)
It's not just the size of the settlement, but a prompt response that keeps customers coming back. And with 80 cents of every dollar your company takes in flowing through your claims operation as indemnity or expense, it is a logical place to find opportunities to cut costs and streamline operations. To this end, IBM offers proprietary methodologies and open standards tools developed by seasoned claims professionals.
 
IBM Insurance Application Architecture (AU)
Are you developing and deploying specialised products to better serve your customers? Are you in the process of migrating to a customer-centric management structure? Is your organisation looking to streamline basic insurance processes? We offer the IBM Insurance Application Architecture to help you get there.
 
IBM Insurance Information Warehouse (AU)
Struggling to stay competitive? You may have an underutilised asset at your fingertips in your own data. IBM Insurance Information Warehouse is designed to help insurance providers take advantage of valuable but dispersed data-using proven architecture to build a data warehouse solution quickly and cost-effectively.
 
Insurance solution from IBM and Chordiant (AU)
How can you grow your customer base while improving marketing, selling and servicing effectiveness? IBM and Chordiant Software help you improve customer acquisition and retention -- and lower costs -- through increased process efficiency and optimised customer interactions.


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Case study - IBM creates a virtual office for Reliance Life
See how IBM helps companies do special things

The Virtual Office would increase accessibility and reduce redundant processes and procedures, increasing Reliance Life's ability to react instantly to customer demands.

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