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Overview  |  Life Insurance Core System  |  Claims  |  Underwriting  |
Insurance CRM strategy  |  Sales & customer service  |  Channel Management  |  Resilience & Security  |  Customer Insight  |  ERM

Insurance CRM Strategy Analyse. Design. Implement.
Align your business strategy with CRM initiatives and help your insurance grow more profitably by serving its customers more intelligently. Go beyond automating a call centre or improving a sales report. Transform your company to deliver more responsive, focused customer interactions.
More about IBM insurance CRM capabilities. (US)
Insurance CRM Solutions
Customer relationship management operations offerings from IBM (US)
Achieving full CRM vision - Every organisation faces different challenges deploying a CRM solution. Business processes and technology need to be integrated for CRM initiatives to achieve business objectives. CRM operations offerings from IBM provide expertise and methodologies to maximise your ability to deploy your CRM solution quickly, efficiently and on-budget.
 
Customer relationship management transformation offerings from IBM (US)
The customer's viewpoint - With CRM transformation offerings from IBM you can learn more about your customers. Their perceptions, expectations, experiences with your company interactions with your staff. We can help you provide profitable, cost-appropriate, personalised service based on customer-defined value
 
Insurance contact center solution from IBM and Siebel (US)
Deliver richer, more personal customer service - Take customer service to new levels while improving cost structures. For a highly efficient and cost-effective insurance company, you need highly integrated sales, service and fulfillment processes. IBM and Siebel have partnered to bring you a customer contact center solution to help you drive greater customer intelligence, provide more responsive service and lower operating costs across your enterprise.
 
Customer Self-Service for Insurance from IBM and Siebel (US)
Differentiate through convenient service channels - A security-rich, personalised Web service solution-one where customers can review policy coverage information, check policy or claim status, and resolve problems using a full suite of problem resolution tools or live Web assistance-that's what the insurance customer self-service business solution from IBM and Siebel is designed to offer.
 


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Case study - IBM creates a virtual office for Reliance Life
See how IBM helps companies do special things

The Virtual Office would increase accessibility and reduce redundant processes and procedures, increasing Reliance Life's ability to react instantly to customer demands.

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