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Sales & Customer Service Consolidate. Seamless. Effective
How can you improve your distribution network effectiveness? Consolidate systems that are often unique to different channels. Create a single, virtual, seamless channel-spanning process for consumers and agents. IBM sales and customer service solutions can help improve the effectiveness of point-of-sale systems through consolidation, up-front risk screening, straight-through processing, online and softcopy forms, and automated workflow processing.
Sales & Customer Service Solutions
Electronic forms management solution from IBM (US)
Streamline forms management - Policy applications. Indemnity forms. Annuity withdrawal. Beneficiary change. The information collected in forms is the lifeblood of an insurance company-without it, business processes cannot occur. But creating and managing volumes of forms is costly and inefficient. How can you streamline forms management? With the IBM electronic forms management solution.
 
Insurance customer self-service business solution from IBM and Siebel Systems (US)
Differentiate through convenient service channels - A security-rich, personalised Web service solution- one where customers can review policy coverage information, check policy or claim status, and resolve problems using a full suite of problem resolution tools or live Web assistance- that's what the insurance customer self-service business solution from IBM and Siebel Systems is designed to offer.
 


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Case study - IBM creates a virtual office for Reliance Life
See how IBM helps companies do special things

The Virtual Office would increase accessibility and reduce redundant processes and procedures, increasing Reliance Life's ability to react instantly to customer demands.

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