Hans (F & B) which began as a small food counter twenty years ago, has become a force to be reckoned within the Singapore food and beverage industry

Chevalier POS Application together with IBM POS machine provides Han's Restaurant with the most complete POS systems, allowing Han's to track and manage key business information to serve customers more efficiently.

About Han's
Han's (F & B), which began as a small food counter twenty years ago, has become a force to be reckoned within the Singapore food and beverage industry. Today Han's Restaurant is already a household name for cakes and food business in Singapore. Han's had grown and developed rapidly over the years. They started out in baking cakes and pastries and expanded into café and restaurant business. To date, Han's boasts 15 outlets in Singapore and they expect to have altogether 20 outlets in the near future.

Han's Challenges
Life in the restaurant is extremely fast-paced, and with every new day comes new challenges: training employees, handling rush hour crowds, compiling reports and keeping track of food and labor costs.

Management of Han's (F & B) felt that the company could achieve better control and greater efficiency by implementing an integrated POS Solutions for all its 15 outlets.

They also realised that the business functions in the current market situation is very competitive, and in order for them to have a better edge to stay in the competition, they need to invest in a solution that can provides them with the tools to effectively and efficiently manage their operations. They decided on an IBM POS system from Chevalier iTech to computerise the business operation by implementing complete Point-Of-Sale (POS) solution with integrated Sales Analysis and Inventory Control management to enhance their competitiveness.

With the POS solution, a significant amount of productivity can be gained by replacing manual processes that have inherent time delays. Adopting Infocomm Technologies to computerise a routine operation has help to reduce administrative and marketing overheads. This not only streamlines operations, but also eliminates errors and provides more accurate information to all parties.

The company is also planning to install a Wide Area Network at all its outlet which link up their front-end POS system to the back-end management system for sales analysis, inventory control, stock level monitoring and cost analysis.

The Benefits
Chevalier POS Application together with IBM POS machine provides Han's Restaurant with the most complete POS systems. With the Point of Sale (POS) system, they are able to track and manage key business information to serve his customers more efficiently. The POS solution has also helped them to eliminate the time they spent in a manual process of entering sales data into accounting system hence a significant administrative overhead were reduced.

Han´s Restaurant has had a great success with the POS implementation:

Comprehensive Reporting

• Hans is now able to keep a good track of the punctuality and the over-time claim of all staff while implementing the clock-in and clock-out systems from the POS application.
• They are also keeping a good track of the sales at the outlet via the features of cash declaration before closing to prevent excess cash flow out from the organisation.
• Hans uses the reporting feature to analyze overall inventory and sales data and to determine which items are most demand and profitable. The stock movement is recorded and update through sales at the outlet via the inventory module.

Building Better Customer Relationship
Customer expenses were recorded and update via the basic CRM modules, which facilitates their ongoing promotional campaign for their VIP.

• Fast and easy to train
  With IBM 'easy-to-use' POS hardware accompanied with the customise application giving them the benefits of reducing cashier training time and cost. They can bring staff from any aged group and get them functioning behind the cashier very quickly, there´s a great productivity improvement.
  
• Order processing ease
  As Han's frontline staffs strength ranges from young working adult to middle-aged group, IBM easy touch-screen interfaces with User-customisable screens and screen flow make it a fairly intuitive for them, virtually anybody could be fairly functional just from reading the screen and the prompts they receive from it.

Chevalier's Solution

Backend Functions (HQ)

1. Sales Management Reports

• Detailed Sales Report
  A report presenting full details of item sales breaking down into total sales amount, discount given, quantity sold, percentage contribution etc, given in a selection of date range.

2. Sales Inventory Control

• The software plays a big part in Inventory Management as items sold are deducted from the inventory and a clearer picture of stock and inventory levels are reflected. It is able to give stock level at different locations as well as total stock level at any one time.
  

Frontend Functions (IBM POS)