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Passport Advantage customer support makes it easy for customers
to put IBM and Lotus world-class software support to work in a cost-effective
and efficient way. Passport Advantage Customer Support provides
easy to access, responsive, cross-platform software support from
IBM and Lotus -- around the clock and around the world. It is simple
for customers to purchase and administer as part of their overall
software acquisition in one planning and budgeting cycle, with the
ease of a single agreement.
Passport Advantage Customer Support
Benefits
- Instant support coverage on newly acquired products during installation phase and for life cycle of product.
- Flexible easy to access, responsive, cross-platform customer support from IBM and Lotus worldwide.
- Simplified acquisition and renewal of cross platform customer support (along with licenses and Software Subscription) for IBM and Lotus Passport Advantage products on one contract.
- More attractive price points when acquired in combination with software licenses and Software Subscription.
- Easier centralised planning and budgeting.
- Support acquisitions that earn points toward the customer's overall commitment.
- Increased customer savings with aggregation towards the customer's SVP attainment and volume discount.
- Improved overall expected response time of two hours or less during country business hours.
- Ongoing communications through problem resolution, the frequency of which is based on problem severity.
- Increased self help via the Internet.
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