Solutions for claims

Case study - IBM creates a virtual office for Reliance Life : The Virtual Office would increase accessibility and reduce redundant processes and procedures, increasing Reliance Life's ability to react instantly to customer demands. - Learn more

	Business performance transformation
	Claims
	Data and analytics
	Distribution channel management

	Life insurance core system
	Non-life (P&C) insurance core system
	Risk and compliance
	Sales and customer service

Variable. Resilient. Responsive.

Fast, thoughtful service, in a time of stress, builds a steadfast clientele. How quickly can you arrive on the scene of an accident or mechanical breakdown? Settle a claim fairly? Pay it out? Manage loss costs? Can you handle the spikes in volume from a disaster? How efficient are your claim operations? From an operational standpoint, it is an area that frequently requires a high degree of human involvement. It demands a constant balancing of the competing demands for fast settlement and thorough investigation. And it is an area that is subject to costly fraud and abuse.

Insurance claims offerings

IBM claims solutions for life and non-life insurers leverage outstanding services and sales capabilities to manage, evaluate, verify and pay claims. These offerings provide custom system development, legacy system integration, and enhancement of claims processes, such as fraud analysis and claims adjudication. We offer a computing environment which can help insurers to develop a variable cost structure to support the ebb and flow of resources required to handle variable claim volumes. We offer a resilient infrastructure that can help enable uninterrupted operations in the event of natural and man-made disasters.

Our solutions can help:

Decrease claim processing time, with benefits to both the insured and the carrier.
Enable agents to be more productive when they are in the field.
Reduce loss costs.
Increase customer satisfaction.
Improve operational processes.
Better manage claims handling and settlement.
Drive credible reserving

Insurance claims offerings:


	Claims transformation from IBM Insurers continue to rely on proprietary applications to support business processes. But these applications are now outdated, inflexible and inefficient. IBM offers a flexible, on demand domain to improve operational efficiencies while transforming technology to reach new levels of effectiveness in claims processing.

	Fast path claims from IBM How can you reduce your paid losses while improving customer satisfaction? Instead of a one-size-fits-all claim processing system, IBM can help you segment your low- or no-touch claims. Reduce your cycle time from filing to settlement. Pay the right amount on time. Improve the customer experience.

	IBM Insurance Application Architecture The IBM Insurance Application Architecture solution can help insurance companies migrate to a customer-centric management structure by developing a system to help them streamline their process and improve flexibility.

	Mobile insurance claims from IBM Modernize and transform your claims organization. Improve claim processes. Shrink cycle times. Reduce leakage. IBM can design, build or deploy a scalable, security-rich mobile infrastructure that can extend your enterprise and improve claim processes.

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