Large enterprise >
Insurance >
Solutions for distribution channel management
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Connect with your channels for an improved customer experience
Insurance companies have a variety of channels for reaching their producers and customers: portals, Web sites, mobile devices, call centers and face-to-face. However, when it comes to insurance coverage that affects their personal lives, many insurance companies are finding customers still prefer face-to-face contact with an agent. Maintaining relationships with producers is essential to keeping customers satisfied. Are you equipped with the right solutions to manage your producer relationships?
IBM offers insurance distribution channel management solutions to help major insurers, like you, simplify your back-office processes that support your relationships with producers. Our solutions enable allocation of marketing resources between channels and entities within channels, giving you better alignment between your distribution strategy, and overall business objectives.
In addition, our solutions help enable the management of your agency relationships.
- Analytics to identify, manage and optimise producer performance.
- Streamline workflow across core processes, sales channels and agency networks.
- Provide accurate, timely and flexible commissions and compensation for your distribution channels.
- Manage the producer life cycle-licensing, appointment, continuing education and overall relationship of the producer channel.
- Manage compensation plans and answer compensation questions in near real time.
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