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Insurance solutions from IBM and Chordiant

Executive summary

Business view

Technical details

The goal

Deliver consistent customer service

How do you achieve consistent selling and servicing across multiple channels? Insurance solutions from IBM and Chordiant simplify and automate business processes, helping to optimise customer interactions. You can identify and better service your most profitable customers, reduce costs, and deliver more efficient process-driven marketing, selling and servicing.

The advantage

Why Chordiant?

Insurance solutions from IBM and Chordiant feature Chordiant 5 software, in conjunction with IBM e-business infrastructure, to provide an end-to-end solution:

Proven success with insurance companies around the world
Used by leading insurance companies to build entire enterprise models and development strategies
Leverages IBM intellectual capital and experience, helping financial companies profit from business intelligence

The benefits

Consistent customer view improves service

Process-driven insurance solutions from IBM and Chordiant can improve your customer relationship management efforts using advanced technology.

Provides a consolidated view of your customers that can be shared across your enterprise
Creates realtime, dynamic customer profiles for up-to-date customer-relevant service
Uses your unique policies and processes to enhance differentiation and competitive advantage
Integrates many data sources inside and beyond the enterprise, while using your own data model

The approach

Customer-focused marketing, selling and servicing

Insurance solutions from IBM and Chordiant feature one of the first CRM solutions designed to help global B2C enterprises optimise marketing, selling and servicing efforts:

Reduces business inefficiencies with front- to back-office process management
Driven by automated processes, providing a consolidated customer view that can be shared across the enterprise
Uses a universal desktop that reduces development costs, speeds time to market, and improves consistency of service across channels

Chordiant 5 has delivered real value for top insurance companies:

One company reduced back-office staffing to exceed ROI goals.
Another company generated US$60 million in additional revenue through improved targeting of customers.

The financial advantage

Speed your return on investment

Insurance solutions from IBM and Chordiant can provide a quick return on investment:

Increases efficiency of operations 20 to 30 percent and generates payback within 12 to 24 months
Reduces development costs, speeds time to market
Improves service and facilitates cross-sell to boost revenue
Improves efficiency of interactions across channels and lines of business to dramatically reduce operating costs

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