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Electronic forms management solution from IBM

Executive summary

Business view

Technical details

The goal

Streamline forms management

Policy applications. Indemnity forms. Annuity withdrawal. Beneficiary change. The information collected in forms is the lifeblood of an insurance company—without it, business processes cannot occur. But creating and managing volumes of forms is costly and inefficient. How can you streamline forms management? With the IBM electronic forms management solution.

The advantage

Rely on IBM's knowledge and experience

IBM has deep knowledge of the life and non-life insurance industry with experts in specific areas such as new business acquisition processes, policy administration and customer servicing. We also offer:

Significant business process redesign experience across several industries, including insurance.
An integrated, proven methodology for implementing electronic forms.
Partnerships with leading forms management companies, such as PureEdge, Adobe and Document Services.

The benefits

Create, deliver, integrate and manage electronic forms

The IBM electronic forms management solution starts with an assessment of your current form processes. We then develop an approach to forms creation and management that is ced to your company's needs. Create and maintain forms.

Standardize forms development tools and implement workflow to manage processes.
Design and implement a repeatable form creation and maintenance process, including change management and form standards governance.

Deliver forms and capture data.

Develop delivery service and rules to help ensure the proper form is provided to users on demand.
Design new form user interfaces that include pre-population of information already collected, and electronic signature capabilities.
Increase accuracy of data by minimizing manual entry and re-entry, resulting in fewer errors and less rework.

Integrate data and processes.

Integrate forms with backend systems and data repositories, business process workflow and data access.
Foster collaboration and integration with precise routing of form data, easy searching and access, and fewer internal hand-offs.

Manage forms.

Establish and implement rules over access, retention, modification of forms, including version control, authentication, routing and distribution.
Accelerate form retrieval to support regulatory filings, compliance issues or lawsuits.

The approach

Provide self-service options

Electronic forms can offer customers the convenience of self-service. Here is one example of how it can work.

The customer accesses the agent's portal to purchase term insurance. She completes a profile to gain access.
She makes her choices on a screen provided by quotation back office systems and is presented with a quote and policy illustration.
She chooses to purchase, and is then required to fill in the term life insurance application form.
A form, pre-populated with her registration data is opened. She fills in data while the form's embedded business logic checks for potential inaccuracies. She electronically signs and clicks "submit."
She is presented with a jet-issued policy, upon passing all required levels of approval. She completes the purchase by providing payment information.

The financial advantage

Increase policies while reducing costs

The IBM electronic forms management solution is designed to drive increases in the number of policies and contracts in force, while reducing per policy operating and acquisition expenses. We can help you:

Significantly reduce cycle times for key processes.
Improve workflow to get policies on the books faster.
Reduce errors and delays by incorporating instant validation within a form, to help ensure that it is completed accurately the first time.
Speed the flow of data within your business by virtually eliminating fax and mail delays.

Next steps

Questions about this solution? Contact an IBM Financial Services specialist.

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